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1. Standards set forth in the
Human Capital Assessment and
Accountability Framework (HCAAF)
will be our model for program
proficiency.
2. All customers are treated
with respect as demonstrated
through actions that are responsive
and thorough.
3. In all matters, the law
will be upheld and the truth
will be told.
4. There is no substitute for
excellence - what is done will
be done with excellence.
5. Issues will be examined
from the perspective of all
stakeholders before decisions
are made or recommendations
offered.
6. Communication will be done
in a relevant way - using current
technology when appropriate
- for the purpose of facilitating
program understanding, work
facilitation and improved staff
and customer relationships.
7. Risk taking in furthering
our mission is essential to
program success.
8. When errors are made, the
affected parties will be advised
and an attempt made to remedy
the situation expeditiously.
Preventative measures will be
identified and put in place.
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