Customer Service Satisfaction Survey

CSREES carried out its first nationwide customer service satisfaction survey in 2005.  More than 1,300 administrators, business officers, and grant applicants/recipients responded to group-specific surveys, highlighting both the Agency's strengths and the areas that need to be enhanced to meet specific group needs.  Three implementation teams analyzed responses and proposed strategies for the Agency to meet those challenges.  Each team focused on a specific customer group - administrators, business officers, or grant applicants/recipients. The Agency's commitments are described below.

• Executive Summary of the USDA Cooperative State Research, Education, and Extension Service – Administrators, Business Officers, and Grant Applicants/Recipients Customer Satisfaction Study (Final Report – August 2005)

Administrators

• Looking Ahead to Better Service
• CSREES' Response to Administrators Implementation Team Recommendations to Enhance Customer Service

Business Officers

• Business Officer's Implementation Team Guiding Principles
• Scorecard
• Toolkit

• Budgetary Details
• Application Forms
• Award Processing Information

Grant Applicants/Recipients

• Grant Applicants/Recipients Implementation Team Action Plan

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