ACSI Results Archive

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2007

Second Annual Citizen Satisfaction Forum Will Meet December 20, 2007

Linking the ACSI with Usability Audits

Results of the Third Quarter 2007 E-Government Satisfaction Index

ACSI Web Survey User Group Will Meet September 25, 2007

Results of the Second Quarter 2007 E-Government Satisfaction Index

Second Quarter ACSI e-Government Satisfaction Index Results Will Be Announced in a Free Webcast on June 19, 2007

Customer 2.0--A Free Web Customer-Centricity Summit for Government, Trade Associations, and Non-Profits on May 1, 2007

ACSI Web Survey User Group Will Meet March 20, 2007

Results of the First Quarter 2007 E-Government Satisfaction Index

Future of the Government Web by Bev Godwin, 8 MB

2006

NIH Wins FCG's First Annual Customer Satisfaction Achievement Award

Hear Ron Oberbillig Discuss Customer Satisfaction on Federal News Radio: Scroll to "Happy"

Big Day for Federal Users of the American Customer Satisfaction Index

OMB E-Gov Administrator Karen Evans Will Speak on Dec. 15; NIH Will Receive Customer Satisfaction Award; ACSI Annual Results Will Be Announced

FCG Will Make Maxamine Web Site Analytics Available to Government Agencies

ACSI Web Survey User Group Meets on September 25, 2006

FirstGov Search Portal: New Generation of Government Search,
March 27, 2006

USDA Food Safety and Inspection Service Increases Customer Website Satisfaction, March 27, 2006

2005

FCG's Ron Oberbillig Will Moderate Panel at Website Evaluation Seminar November 7-8

Thom Haller Will Conduct Second Workshop on Structuring Web Content on August 15, 2005

Free Workshop on Structuring Web Content, June 29, 2005

Coaches Community of Practice Will Highlight "The Meta Model of Change" on June 24, 2005

American Customer Satisfaction Index (ACSI) Survey Users Will Meet June 21, 2005 (11kb)

Leadership at Every Level: To Ensure the Earth's Vitality, June 17, 2005 (10kb)

David Utts Will Speak about Leadership at Coaches Community of Practice Meeting on April 29, 2005

Second Breaking into Baldrige Workshop is April 26, 2005

Interagency Customer Forum Will Hear Best Practices at Federal Contact Centers on March 22, 2005 (23kb)

First Quarter ACSI Scores Will Be Discussed at the Web Survey User Group on March 22, 2005

Creative Learning Groups at NASA/Goddard and EPA: Leaders Grow Leaders, Jan. 26, 2005 (74kb)

Author Steve Katz Will Speak at Coaches Community of Practice Meeting, Jan. 14, 2005

2004

ACSI e-Presentations: E-Government Citizen Satisfaction Summit, Sept. 21, 2004

Winning Practices for Government Contact Centers

 

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Last Updated: April 24, 2008