Complaints Management Division

The Complaints Management Division (CMD) manages and implements Agency wide policies and systems for processing, adjudicating and resolving individual and class discrimination complaints. This includes oversight of the informal complaints process conducted at the NASA Centers. The two major functions of this division are:

EEO Complaints Policy and Processing
This functional area Implements policy and provides oversight and guidance for the processing of individual and class complaints pursuant to Title VII.
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Investigations, Hearings, Alternative Dispute Resolution
This functional area conducts all equal employment opportunity (EEO) investigations, implements policy and procedures, and provides training and technical guidance for ADR programs.  Responsible for tracking compliance of settlement agreements and orders issued by the Equal Employment Opportunity Commission.
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The EEO Complaints Process
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Equal Employment Opportunity Commission (EEOC)
The U.S. EEOC enforces all laws prohibiting job discrimination.
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US Merit Systems Protection Board
The MSPB protects Federal merit systems against partisan political and other prohibited personnel practices.
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Office of Special Counsel
The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency. Our basic authorities come from three federal statutes, the Civil Service Reform Act, the Whistleblower Protection Act, and the Hatch Act.
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