:: Straight to the Source ::

Back in December, I wrote about Georgia’s plan to privatize its IT services and to consolidate 11 state agencies that together spent some $617 million a year on technology. Mentioned in that blog was a prediction from Insight that more local and state government agencies would turn to outsourcing to cut costs and supplement staffs.
The […]

Though the financial services industry is still reeling from the sub-prime mortgage crisis, with many financial institutions forced to take big write-offs and lay off employees, there is one area in which the sector is outperforming many other industries. According to a Genesys Labs survey, the financial services industry makes good use of its contact […]

While Indian outsourcing providers seem able to handle just about any task put before them, they sometimes struggle with the English language and with more subtle cultural differences, which are frequently cited as a cause of problems in outsourcing relationships.
So some providers are enrolling their workers in the newly opened Dale Carnegie Training center in […]

Back in October, I wrote about the contention of some experts that American manufacturers could regain at least some of their former market power if they focused on innovation as well as cost control. Logically, more of them might be willing to do so if the federal government would help defray their R&D investments.
That’s the […]

Earlier this week I blogged about companies that consider the social responsibility policies of suppliers as part of their outsourcing agreements. Not everyone buys this, however. One of the sources in the Computerworld article about the trend, an attorney, says few companies look beyond costs, delivery times and data security as they evaluate outsourcing providers […]