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Citizenship and Immigration Services Ombudsman

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The Citizenship and Immigration Services Ombudsman (CIS Ombudsman) provides recommendations for resolving individual and employer problems with the United States Citizenship and Immigration Services (USCIS). As mandated by the Homeland Security Act of 2002 ยง 452, CISOMB is an independent DHS office that reports directly to the DHS Deputy Secretary. The CIS Ombudsman:

  • Assists individuals and employers in resolving problems with USCIS;
  • Identifies areas in which individuals and employers have problems in dealing with USCIS; and
  • Proposes changes to mitigate identified problems.

In the Spotlight


"How Is It Working For You?" The CIS Ombudsman's Community Call-In Teleconference Series provides a forum to hear issues of concern to individuals and employers as they interact with USCIS. See how you can join the discussion.

Next Teleconference - “EB-5 Investor Visas:  Opportunities and Challenges, Friday, September 26, 2-3 pm EST”

New procedures: Teleconference Participation Information

Annual Reports

The Ombudsman's annual reports focus on identifying systemic issues that caused delay in granting immigration benefits as well as pervasive and serious problems faced by individuals and employers in their interactions with the USCIS.

Contact the CIS Ombudsman

The CIS Ombudsman is dedicated to open and accessible communication with both individuals and employers and not only welcomes, but encourages your comments.


The CIS Ombudsman regularly submits recommendations for process changes to USCIS.


The CIS Ombudsman works in partnership with the Director of USCIS and reports directly to the Deputy Secretary for Homeland Security.


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This page was last reviewed/modified on September 12, 2008.