CIS Ombudsman - Send Your Recommendations

Your recommendations are accepted and encouraged.  The Ombudsman is dedicated to identifying systemic problems in the immigration benefits process and preparing recommendations for submission to U.S. Citizenship and Immigration Services (USCIS) for process changes.  The Ombudsman believes that process change recommendations from individuals like you represent one of the best sources for identifying systemic problems in the immigration benefits process.  

Ideally, your recommendations for process changes should not only identify the problem you are experiencing, but should also contain a proposed solution that will not only benefit your individual case, but others who may be experiencing the same problem as well.  

The CIS Ombudsman is dedicated to open and accessible communication with both individuals and employers and not only welcomes, but encourages your comments.

Send your comments, examples, and suggestions to the Ombudsman at cisombudsman@dhs.gov

Mailing Address:

Citizenship and Immigration Services Ombudsman
ATTN:  Recommendations
United States Department of Homeland Security
Mail Stop 1225
Washington, D.C. 20528-1225

Please note: If you are attempting to submit a case problem to the attention of the CIS Ombudsman, please follow the instructions listed under Case Problems.

Please note that the CIS Ombudsman is not part of USCIS.  The CIS Ombudsman is a separate office within the Department of Homeland Security dedicated to improved national security, efficiency, and improved customer service in the immigration benefits process.

This page was last modified on April 20, 2007