Best Practices Guidelines for Optimal Customer Service
Civil Rights Training - LA
Civil Rights Training - FL
Customer Service Training Modules
Dietary Risk Training Module
Keeping Up the Caseload
MARWIC Times Newsletter
Nutrition Risk Training Module
The Nutrition Services Initiative Workgroup
Orientation Lesson Plans
Participant Satisfaction Survey Final Report-2004
 Reinvesting in Staff
Revitalizing Quality Nutrition Services in WIC-2004
Value Enhanced Nutrition Assessment (VENA)
Welcome to WIC


WIC Client Education Form "Rights & Responsibilities & Check Education"
WIC Client Orientation Video "In a WIC State of Mind"
WIC Immunization Training Materials
WIC Nutrition Education: On the Road to Excellence
WIC Orientation Video "WIC: The Road to Healthy Eating and Good Health"
WIC Paraprofessional Certification Training
WIC Participant Rights and Responsibilities
WIC Referral Notebook
For additional resources, visit Topics A-Z or search the Education and Training Materials Database.

Best Practices Guidelines for Optimal Customer Service

Best Practices Guidelines for Optimal Customer Service
This booklet reflects recommendations that may help staff provide caring, efficient, and consistent service to WIC Program customers. Recommendations were submitted by WIC staff from all West Virginia WIC Local Agencies.

Civil Rights Training - 2006 [PDF]
The Louisiana Annual Civil Rights Training Module is a self-paced learning tool that trains WIC employees on civil rights policy and procedures. Topics include definitions of basic Civil Rights concepts, key Civil Rights legislation and public notification requirements. The training from 2003 and 2002 is also available.

 Louisiana WIC Program Civil Rights Training 2006


Civil Rights Training

Civil Rights Training [PPT]
This presentation from Florida provides guidance on the basic nondiscrimination requirements for the WIC Program. It includes a review of WIC regulations and policies to ensure nondiscrimination and equal opportunity in service delivery.

Customer Service Training Modules
An interactive online training as well as guidebooks for in-person training on customer service issues. Developed by the Connecticut WIC Program.

Customer Service Training Module

Dietary Risk Training Module

Dietary Risk Training Module
This training module was developed by Oregon to train local agency WIC staff. Includes a supervisor's guide.

Dietary Risk: Staff Training Module [PDF - 260 pages]  
Dietary Risk: Additional Job Aids [PDF - 20 pages]   
Dietary Risk: Training Supervisor Guide [PDF - 54 pages]


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