Mission
Updated: 11/22/04
Customer Service
Laboratory Services is committed to providing the best service and support to its customers. Our strategic plan, LAB-2002, outlines this commitment to meeting customer requirements; measuring performance and customer satisfaction; and seeking continuous improvements.
Mission
The Mission of the ATF Laboratories: To provide the accurate and authoratative
scientific information needed by ATF in reducing violent crime and protecting
the public.
Goals
Develop and maintain scientific excellence and lead in setting national
and international standards in ATF’s areas of expertise by developing
partnerships and employing new technology.
Ensure that Laboratory Services substantially advances and sustains ATF’s
Strategic Goals and Programs.
Provide timely services in ways that can be sustained.
Values
We are a team of professionals, striving for excellence, and demonstrating:
Commitment to quality and customer satisfaction
Professional integrity and scientific objectivity
Concern for an efficient and positive work environment
Respect for the individual through communication, recognition, and celebration
of achievements
Pride in the laboratory and ATF
Vision
We envision an organization which:
Is scientifically authoritative and worthy of our customer's trust
is dedicated to quality and responsiveness
has the financial, physical, and human resources to excel values and respects
the individual, and empowers each to creatively challenge the status quo
encourages open communication and teamwork
makes continual improvements in technology and services, enabling our
customers to attain their goals