Events & NewsDevelopments in the Profession. Developing the Professional. |
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2008 Events
| Yearly | ||||
|---|---|---|---|---|
| Title of Event | Description | Location | Date | |
| AMA 2008 Marketing Research Conference: "Refocusing on the Consumer: What are people really thinking | Learn how to enhance the value to marketing research, close the loop between data and corporate imperatives to focus on the end result, and how to develop Marketing Research that drives informed decisions | Boston, MA | September 14-17 | |
| Advanced Learning Institute: Social Media for Government | How To Engage Your Employees And Citizens By Using Blogging, Podcasting And The Latest Web 2.0 Technologies To Drive Communication Results | Ottawa, Canada | September 15-18 | |
| GS Graduate School: Customer Service Excellence | Become "customer-driven" and learn how to take service to the top, inspiring others in your organization to provide quality service. You learn to identify your internal and external customers and discover the latest methods for enhancing customer service and handling problems, while anticipating and responding to customers' needs. | Chicago, IL | September 16-17 | |
| The World's Communications Conference! |
ITEXPO is the event with an educational program that teaches enterprises, SMBs, and Government Agencies how to select and deploy IP-based voice, video, fax, and unified communications. | Los Angeles, CA | September 16-18 | |
| Web 2.0 Expo: "How Will You Use the Power of Web 2.0"? | Web 2.0 Expo is for the builders of the next generation web: designers, developers, entrepreneurs, marketers, business strategists, and venture capitalists, people who have experiences to share and a passion for learning - the hot new thing, lessons from failures, innovations and inspirations, and the practical applications of all of the above. |
New York, NY | September 16-19 | |
| Gartner Portals, Content & Collaboration | You'll learn about trends that will affect your plans and decisions today. Second, you'll discover best practices to help ensure the success of current and new portal, content and collaboration projects. And third, you'll understand how to find a strategic balance between user freedom and the need for standards and procedures to protect the enterprise. | Los Angeles | September 17-19 | |
| Web Manager U. - Creating Accessible Websites | In this class, you'll learn how to design, create, and test websites and applications to be accessible and meet the Section 508 requirements. You'll learn how to implement core HTML, CSS, and other programmatic techniques to ensure your website is accessible to people with disabilities. |
Washington, DC | September 17-18 | |
| NASCIO 2008 Annual Conference A Focus on the Enterprise: Driving Efficiency and Innovation |
NASCIO’s mission is to foster government excellence through quality business practices, information management, and technology policy. | Milwaukee, WS | September 21-24 | |
| Search University --" Power Searching with the Pros" | Learn about developments at known search engine companies, be introduced to alternative search engines, discover how to add value to search results, and gain knowledge on search strategies. Mobile search, international resources, sci-tech search developments, legal information, social software, and competitive intelligence are on the agenda for this year. | Washington, DC | September 22-23 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Dallas, TX | September 23-24 | |
| GTC East 08 | GTC provides business and technology training opportunities for state & local government agencies and is the largest government technology expo in New York. |
Albany, NY | September 23-25 | |
| Web Manager U. - Managing Government Websites 101 | Covers the strategic direction of government websites, how to participate in the government web management community, and discuss laws and other requirements that you're required to meet. We'll talk about the roles of government web managers and go into some of the most important aspects of being a great web manager: listening to your audience, focusing on top tasks that your audience wants and needs, and creating content that communicates effectively. We'll also touch on some of the exciting new directions in using social media to reach our audiences. | Washington, DC | September 23-24 | |
| 10th Annual Signature Customer Service and Support Professionals Conference and Expo | "Explore Your Service and Support Options" | San Diego, CA | September 29 - October 1 | |
| Web Manager U. - Plain Language in Practice: Writing for the Web | In this webinar, you'll practice how to write in plain language specifically for online readers. You'll analyze examples of federal web content written in plain language as well as see how clarity suffers when content isn't written in plain language. You'll receive pre-course content samples to review; then we'll apply plain language principles to these samples during the webinar. |
Webinar | October 1 | |
| Society of Consumer Affairs Professionals, Intl. (SOCAP) Annual Meeting | Hispanic Marketing, Business Social Responsibility, Consumer Loyalty/Advocacy and Professional Development are the timely themes that will be addressed during the 2008 SOCAP Annual Conference, October 5-8, at the Loews Miami Beach Hotel. | Miami, FL | October 5-8 | |
| Advanced Learning Institute's Intranet Web 2.0 for Government | Integrating The Latest Technologies Into Your Organization's Intranet To Ensure Accessibility, Achieve Maximum Employee Engagement And Deliver Results | Washington, DC | October 6-9 | |
| Customer Service Week | Each year CSWeek.com provides all the information, materials and inspiration you need to celebrate Customer Service Week. | Everywhere! | October 6-10 | |
| ForeSee Results Public Sector Online Customer Satisfaction Summit |
Join ForeSee Results and your peers from the federal government, trade associations, nonprofit organizations and state and local government for one day of best practices, expert insights and networking. | Washington, DC | October 7 | |
| The First Wednesday Group Roundtable - "The Voice of the Customer" |
When you're part of a support and services group, one of your most important jobs is to act as the "voice of the customer" within your company. You're supposed to keep up a constant two-way conversation with your users, listening for grumbles and talking about ways to keep everyone satisfied and loyal. | Bolton, MA | October 7 | |
| ICMI: Contact Center Technology: What Works, What’s New, What Drives Results | This seminar, developed and led by Strategic Contact, Inc., demystifies call center technologies and gives you the means to develop the right solutions for your environment. | Baltimore, MD | October 14-15 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Chicago, IL & Phoenix, AZ | October 14-15 | |
| ICMI: Smart Strategy = Strong Leadership: An Executive Workshop on Call Center Strategic Planning | Increase contact center value. Uncover proven strategies. Conquer new challenges. |
Phoenix, AZ | October 14-15 | |
| ICMI: Improving the Effectiveness of Speech and IVR | Gain the knowledge and skills you need to plan, design and implement effective touch-tone and speech recognition self-service systems. |
Chicago, IL | October 14-15 | |
| ICMI Workforce Management Boot Camp | Learn how to improve forecasts, calculate staff resources and approch scheduling from new angles. | San Diego, CA | October 14-17 | |
| ICMI: Contact Center Technology: What Works, What’s New, What Drives Results | Explore the complexities of today’s call center technologies in non-technical, operations-focused language | Baltimore, MD | October 15-16 | |
| DGI Government Knowledge Management and Business Intelligence Conference & Expo | Address strategies, technologies, and solutions related to KM and BI initiatives within the public sector. | Washington, DC | October 16 | |
| Social Media Summit: How to Use Blogging, Podcasting, & the Latest Web 2.0 Technologies to Engage Your Employees, Reach Your Customers, and Build Your Brand | Hear practical solutions you can apply immediately to help integrate social media strategies and new Web 2.0 technologies into your communications and marketing programs to build customer and employee relationships and drive bottom-line results | New York, NY | October 20-23 | |
| Web Manager U. - Designing for the Scent of Information | Learn how to design your website for the "scent of information" and organize it to pull users to the right place. Jared will discuss recent research from User Interface Engineering (UIE) on how people find information on large websites. |
Washington, DC | October 21 | |
| GCN Awards | Honors federa, state and local government for their extraordinary IT accomplishment and significant contributions to the performance of their agencies. | Washington, DC | October 22 | |
| MarketingProfs Digital Marketing Mixer: A Forum on Email, Search, and Social Media |
These sessions cover what you need to know about a particular topic to be successful in that area. These are not basic sessions but can be great reminders of things you forgot or may have missed. Recommended for marketers of all experience levels. |
Scottsdale, AZ | October 22-23 | |
| Web Manager U. - How to Create Your Own RSS Feeds | This webinar is designed for non-technical web managers who want to learn more about why and how to use RSS feeds and who want to gain a basic understanding of the underlying technology. By the end of the webinar, you'll have a through understanding of why RSS feeds are useful and how you can easily put a feed up on your site. |
Webinar | October 23 | |
| ACT/IAC Executive Leadership Conference | [save the date] | Colonial Williamsburg, VA | October 26-28 | |
| GS Graduate School: Customer Service Excellence | Become "customer-driven" and learn how to take service to the top, inspiring others in your organization to provide quality service. You learn to identify your internal and external customers and discover the latest methods for enhancing customer service and handling problems, while anticipating and responding to customers' needs. | Washington, DC | October 27-28 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Seattle, WA | October 28-29 | |
| GS Graduate School: Customer Service Excellence | Become "customer-driven" and learn how to take service to the top, inspiring others in your organization to provide quality service. You learn to identify your internal and external customers and discover the latest methods for enhancing customer service and handling problems, while anticipating and responding to customers' needs. | San Antonio, TX | November 5-6 | |
| ICMI Workforce Management: Basics & Beyond ICMI Seminars | Learn how to increase forecast accuracy, reduce chaos in your call center and improve satisfaction among employees and customers | Ponte Vedra, FL | November 11-12 | |
| ICMI Seminar Symposium | Part of a three-day sumposium. Select a single course or combine two separate courses to enhance your learning experience | Washington, DC | November 11-13 | |
| ICMI: Measuring Call Center Effectiveness | Sort through the maze of contact center data to determine the metrics that drive success in your center. | Ponte Vedra, FL | November 13 | |
| The Interagency Disability Educational Awareness Showcase (IDEAS) is GSA’s premier event focused on partnering industry and education with government to meet the requirements under Sections 504 and 508 of the Rehabilitation Act. | Arlington, VA | November 14 | ||
| The e-Gov Institute's 6th Annual Program Management Summit | An interactive forum bringing together experienced program managers to share strategies and exchange indeas to meet the challenges of the dynamic environments in which they work. | Washington, DC | November 18-19 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Los Angeles, CA | November 18-19 | |
| Web Manager U. - Website Makeover: Focusing on Your Visitors' Major Tasks | People come to websites with their own goals and tasks in mind. A successful site allows your site visitors to accomplish those goals and tasks quickly and effectively. It's time to focus your website on your customers and their major tasks. | Washington, DC | November 20 | |
| Web Manager U. - Content ROT: How to Find and Treat It | In this fast–paced, half–day seminar, you'll learn how to create an actionable plan for identifying and treating ROT content on your organization's website. | Washington, DC | November 26 | |
| Web Manager U. - Government Web Analytics 101 | In this webinar, you'll learn how to go beyond just compiling data and sending out reports. You'll learn what the numbers mean, how to question the data, and how to turn this valuable information into actionable improvements to your website. This webinar is for those of you who want to know "big picture" best practices for using web analytics, without getting into the technical nitty gritty. | Webinar | December 3 | |
| SOCIAL MEDIA for Government | Attend this conference to learn how using social media could be embraced by your organization, along with helpful tools, tips and techniques to get started. | Washington, DC | December 8-11 | |
| Web Manager U. - Hands-On Social Media: Everything You Need To Get Started Using New-Media Tools | Learn how do you get started using Web 2.0 tools; create a Web 2.0 strategy. | Washington, DC | December 9-10 | |
| ICMI: Improving the Effectiveness of Speech and IVR | Gain the knowledge and skills you need to plan, design and implement effective touch-tone and speech recognition self-service systems. |
Las Vegas, NV | December 9-10 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Las Vegas, NV | December 9-10 | |
| DGI Government Customer Service Conference & Expo | Explore how service activities are being combined through integrating email, call center and FAQ databases. | Washington, DC | December 10 | |
| The 13th Annual eC3 Conference: Intersecting Technology with the Business of Government |
Each year, eC3’s annual conference features sessions addressing various aspects of government technology and how it intersects with the business of government. |
Seattle, WA | December 10-12 | |
| ICMI Seminar Symposium | Part of a three-day sumposium. Select a single course or combine two separate courses to enhance your learning experience | Ponte Vedra, FL | December 16-17 | |
| ICMI Seminar: Essential Skills and Knowledge for Effective Call Center Management | Unlock the secrets of the best call centers—and find out how to apply them in your organization! |
Washington, DC | December 16-17 | |
| IRMCO 2009 | Presented by GSA, the Interagency Resources Management Conference (IRMCO) brings robust content, renowned thought-leaders, engaged attendees, and sponsors with solutions specific to this topic, to connect and network with each other. Now in its 48th year, IRMCO continues to serve government's senior managers and program managers, human capital, information technology, acquisition and finance executives. | Cambridge, MD | April 19-22 | |
| 8th annual Government Customer Support Conference | Save the date! | Alexandria, VA | May 4-6 | |
