Related Resources
Best PracticesHigh Standards That Work |
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Websites
Webcontent.gov
Webcontent.gov is a practical guide to help you manage your agency's website and offers a wide variety of information on best practices.
Governance Studies at Brookings: State and Federal Electronic Government in the United States, 2008
2008 | Darrel West, Brookings Institute
Although considerable progress has been made over the past decade, e-government has fallen short of its potential to transform public-sector operations. This report closes by suggesting how public officials can take maximum advantage of technology to improve government performance.
Using Testimonials Effectively: How Credibility Indicators Can Help (Or Hurt) Your Conversions
July 9, 2008 | Dr. Flint McGlaughlin, Director of MECLABS Group; Marketing Experiments.com
As testimonials become increasingly prevalent on Web pages, marketers need to know how to use them most effectively to help increase conversions.
The Nine Pillars of Successful Web Teams
July 9, 2008 | Jesse James Garrett , AdaptivePath.com
The best teams I’ve encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.
How a Marketing Firm Implemented an Enterprise Wiki
June 28, 2008 | C.G. Lynch, CIO.com
Neil Callahan, President of CoActive Digital, had a simple idea for implementing a wiki at his New York-based marketing firm. But moving towards a new tool like a wiki for collaboration, especially when people are so used to exchanging information over e-mail, can be just as big a cultural challenge as it is a technical one. E-mail has been the staple of communication for many firms for well more than a decade.
Why Social Computing Aids Knowledge Management
June 13, 2008 | Michael Fitzgerald, CIO.com
Social networking tools promise to help companies harness the knowledge inside the heads of their employees and put it to work for the business. At the FAA, hurricanes and other disasters raise a fundamental and urgent knowledge management question: Who's available to get things up and running again?
Early Adopters' Secrets For Success With New Tech
June 13, 2008 | Stephanie Overby , CIO.com
CIOs from Virgin America, Vail Resorts, Genentech and The Dannon Company, all early adopters of new technologies, share their secrets for choosing which emerging tech is right for their companies and rolling it out successfully.
Five Lessons Learned from Web Publishing
June 9, 2008 | David Strom, BaselineMag.com
Here are a few key things to think about when it comes to Web site design and management in terms of search results, audience and growth.
Web Users Getting More Ruthless
May 24, 2008 | BBC News
Instead of dawdling on websites many users want simply to reach a site quickly, complete a task and leave.
Virtual Networks: An Opportunity for Government
Spring 2008 | Frank DiGiammarino and Lena Trudeau, The Public Manage, Vol. 37, No. 1
Majority Uncomfortable with Websites Customizing Content Based Visitors Personal Profiles
04/10/2008 | Forbes Online
A majority of U.S. adults are skeptical about the practice of websites using information about a person's online activity to customize website content. However, after being introduced to four potential recommendations for improving websites privacy and security polices, U.S. adults become somewhat more comfortable with the websites use of personal information.
Online Community Best Practices
Communities Are A Powerful Tool, As Long As You Put Members' Needs First
02/13/08 | Jeremiah K. Owyang, with Josh Bernoff, Christine Spivey Overby, Scott Wright Michael D. Moore,
Best Practices: 10 Tips to Online Community Success
August 22, 2007 | destinationCRM.com
The Future of the Government Web: Top Predictions
02/13/07 | Bev Godwin, Director of USA.gov and Web Best Practices
» Download file (PPT, 8mb)
How to Measure and Fine Tune Your Website Performance: Part 2
01/24/06 | Michael D. Moore, Bureau of Economic Analysis (Dept. of Commerce)
» Download file (PPT, 2.3mb)
Weblog Usability: The Top Ten Design Mistakes
October 17, 2005 | Jakob Nielsen's AlertboxBlogs are often too internally focused and ignore key usability issues, making it hard for new readers to understand the site and trust the author.
Related Resources & Websites
- Web Video
- Web Services: Satisfaction with agency Web sites remains on plateau
