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Frequently Asked Questions
Billing & Account Information
Interface & Functionality Information
Billing & Account Information
 1. | Why am I prompted for a username and password? USA Trade Online is a subscription service. In order to access the reports, you must first purchase an account. |
2. | I have a site license account. Why am I being prompted for a username and password? If a site license account is being prompted for a username/password, this typically means either your account has expired or that your IP addresses (through which you receive access to the service) has changed. To find out if your account has expired, go to Account Maintenance and check the status of your account. If your account is still active, then call the STAT-USA Customer Service Hotline at 1-800-STAT-USA (800-782-8872) to verify that we have the correct IP address for your account. |
3. | Can I test the service out before purchasing? You can try out USA Trade Online using the Free Demo. |
4. | Why is there a fee? Isn’t this a government agency? STAT-USA is an agency in the Economics and Statistics Administration within the U.S. Department of Commerce. However, we exist on a revolving fund, which means that taxpayer dollars do not fund our office or any of the services we provide. This makes it necessary for STAT-USA to charge for our services. |
5. | I’m a Federal Depository Library. How do I access STAT-USA/Internet? Please contact Joe Paskoski of the Government Printing Office at jpaskoski@gpo.gov |
6. | Will my personal information (credit card number, address, email, etc…) be stored? In subscribing to one or more of our services, you provided personal identifying information. This information is retained in secure storage for internal use in maintaining your account. If you charged your subscription fee using a credit card, we submit your account number to a U.S. Government approved financial institution for payment authorization. Once payment is approved, we destroy the record containing your credit card number. |
7. | Do you have combo pricing if we buy access to 2 or more products? STAT-USA does not currently offer combo pricing for any of its services. However, we may do a promotional offer where STAT-USA products are sold in a bundle in the future. |
8. | What are the hours of customer service? The STAT-USA Customer Service Hotline is open from 8:30 AM – 5:00 PM Eastern Time, Monday-Friday. Offices are closed during federal holidays and occasionally inclement weather. |
9. | How do we retrieve usage statistics? Managers of site license accounts can obtain usage statistics by going to Account Maintenance and using their account username and password. From there, follow the “Click here for site license including account activity” to access monthly usage statistics over the last 12 months. Federal Depository Libraries may obtain their usage statistics upon request |
10. | How can I change my username and password? To personalize your username and password, go to Account Maintenance. From there, follow the “Personalize Username/Password” link and the instructions on that screen. |
11. | I lost my username and password. How can I retrieve them? Your username and password can be emailed to you by clicking here. The email address you provide must match the one associated with your account. |
12. | How do I find out my IP address? If you do not know or have access to your IP information, you can obtain it by clicking here. |
13. | I have an account to USA Trade Online. Can I use that username and password to access STAT-USA®/Internet or EuroTrade Online? A subscription to USA Trade Online only allows access to that specific service. If you are interested in subscribing to STAT-USA/Internet or EuroTrade Online, you will need to order those separately. |
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Interface & Functionality Information
1. | How do I get started? New users can get started easily by using the First-Time User's Guide. |
2. | I have made all my commodity selections, but can’t get a “report” to show up. Where is the “Go” button? To view your report at any time, simply click the |
3. | How do I search? Searching can be done on the selection criteria pages by locating the search box in the toolbar and typing in your key words. You then want to click the |
4. | How do I sort my results within a table? It's as easy as clicking the |
5. | How do I convert my report into an Excel file? Click on the |
6. | When I use the calculate percentages command in the Report Options list, the values seem to be half of what they should be. How do I fix this? If you calculate shares for a particular commodity with all countries as well as World Total selected, each country's share will be half of what it should be, with World Total showing a share of 50 percent. This occurs because the value for World Total by definition is equal to the sum of the values for all countries (we’d be in real trouble if it wasn’t!). To avoid this problem, make sure to deselect World Total when you are calculating your percentage shares (unless of course this action in desired based on your research question or questions). Tell me more... |
7. | I can't get my charts to look how I want. Please help! A good rule of thumb to remember when creating charts in USA Trade Online is that the categories adjacent to the data cells will be illustrated in the chart. For example, if the “Time” category goes along the top of the report and the “Country” category goes along the side of the report, then Country will be represented on the y-axis and Time on the x-axis. Another good rule of thumb is to avoid placing a one-variable category adjacent to the data cells. Tell me more... |
8. | What happened to My Reports? How do I save them now? The "My Reports" feature is still available. To save a report, click on the |
9. | How current are the data on USA Trade Online? The data on USA Trade Online are updated the same day the information are released by the Census Bureau. Generally, the data is released about 40 days behind the reference month. The schedule of releases is available as a link on the left-hand navigator on the USA Trade Online home page. |
10. | Is there a quick guide for all of these new icons? Yes, you can get a chart detailing all of the icons and their individual functions here. |
11. | What is the difference between C.I.F. and F.A.S. value? Or districts of unleading and districts of exportation? You can find the answer to these questions and inquiries about other acronyms and terminology used throughout USA Trade Online in the Glossary of Trade Terms. |
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