What are the username requirements?
What are the password requirements?
What do I do when I forget my password?
What is the security question?
Why am I automatically logged out of the system?
Why is my account locked for security reasons?
Can two people access the system using the same username and password at the same time from two different machines?
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Length between 6 and 20 characters
Spaces are not allowed
Usernames are not case sensitive
You cannot change the username after registration
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Passwords must contain between 8 and
20 characters and no spaces in addition to:
- At least one lower case
alphabet (a-z)
- At least one upper case
alphabet (A-Z)
- At least one number (0-9)
- At least one special character (for example ~,!,@,#,*)
In addition, please note that while changing your password your new password
cannot be identical to any of your previous 6 passwords.
Also, passwords expire every 90 days. Once you login,
and if the password has expired, the system will prompt
you to change your password. Since this password change
is prompted by the system, there will be no email notification
with the new password. |
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If you forget your password, you
can have a new password emailed to the email address
associated with your account.
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The security question and the corresponding answer is a security mechanism that
allows you to reset your password in the event that you forget it. With the
security question and answer we ensure that you can reset your password.
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As
a security precaution, your session is terminated after 30 minute(s) of inactivity.
After you login, if no activity is
detected in your account for 30 minutes, you are
automatically logged out of the system.
This is done to prevent unauthorized
access to your account.
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Your account is locked out after three
unsuccessful login attempts.
This is
done as a security measure, to prevent unauthorized users from being able to
access it.
If you get a message indicating
that your account has been locked out, please contact
the Call Center.
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No. Each user of the system is required to have a unique username and password.
The system does not allow concurrent logins using the same login information
from two different machines. If you attempt to login from two different
machines at the same time you will get the following message "Another user is
currently signed on using the credentials supplied by you." If you get this
message and you suspect unauthorized access to your account, please notify Call
Center immediately.
If you have the need to login from a different system, ensure that you log off
from the first system. Otherwise you will have to wait until your session on
the first system automatically expires, which is usually 30 minutes.
Do not share your username and password with any other user.
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