Past Performance
Our Performance for Fiscal Year 2005
Services Our Customers Needed in Fiscal Year 2005
If your agency was typical of our customers in Fiscal Year 2005, you had two overarching initiatives: building an electronic government and implementing succession planning. To assist agencies we provided:
- » Career development and leadership training for senior executives and high-performing GS 14s and 15s to prepare agencies for the possible exodus of up to half its workforce in the next 5 years
- » Additional online customer satisfaction surveys and web analytical tools as agencies moved more and more transactions and information to the Web
Resources
Doing Business with the Federal Consulting Group
2005 Third Quarter E-Government ACSI Scores (278kb)
U.S. Office of Management and Budget
U.S. Office of Personnel Management: A Handbook for Measuring Employee Performance
U.S. Office of Personnel Management: Workforce and Succession Planning (1.67mb)