Student Solutions Center

students playing soccer with res hall in background

We are here for you!

We want to be the go-to team that answers your questions!

Our team serves as the "front counter" for the following offices:​​

 

You may not be able to walk into our office to speak to us face-to-face right now, but it won't be much longer!

You can always contact us through:

  • chat box at the bottom left of this page

  • email:  studentsolutions@untdallas.edu

  • virtual appointments through Microsoft Teams

  • phone:  972-338-1329

 

Please let us know how we can help!!!  

 

We are also here to offer a variety of resources for the rest of the Student Access and Success Division and the Student Center as well. These offices include...

Contact Us:

JoAnn Chapin

Student Solutions Coordinator and Federal Work Study Administrator

JoAnn@untdallas.edu

TJ Vaughns

Student Solutions Center Lead

TJ@untdallas.edu

 

Phone:  972-338-1329

Please leave a message and someone will respond as soon as possible.  

 

Information you might find useful:  

  

Registration for Summer 2021 and Fall 2021 is open. 

 

Summer 2021 Sessions

Click here to see the Summer 2021 Academic Calendar

3-week session – May 17 to June 5

8-week session – May 17 to July 10

10-week session – June 7 to Aug. 14

5-week session I – June 7 to July 10

5-week session II – July 12 to Aug. 14
 
 

 

 

ACADEMIC ADVISING: 

Advisors are available via phone and online

 

Although we are operating remotely, our advisors are available for appointments by phone or virtually from 8 a.m. – 5 p.m., Monday – Friday. To schedule appointments with your assigned advisor, visit either the Google Play Store or App Store on your mobile device to download Navigate Student. This app will allow you to remotely schedule advising appointments. Appointment scheduling is also available via myUNTD by following these instructions. You may also call: 972-338-1645 or 972-780-3645. Staff is unable to respond directly via phone, but is continually monitoring voicemail. Please leave a message with your callback information and a staff member will return your call to schedule your appointment. Finally, you may also email advising at advising@untdallas.edu. You will receive a reply within 24 hours about your request.

 

STUDENT BUSINESS SERVICES:

Resources and instructions can be found here. Those would include, but not limited to the following:

  • tuition and fees
  • paying your bill
  • refunds
  • setting up your refund choice

BOOK STORE:

Rent or buy books for summer 2021

 

We’re making it easy to rent or buy your textbooks online for Summer 2021 sessions. Simply go to the UNT Dallas bookstore website; under “Find My Course Materials,” select the term “Summer 2021” and then click on “Find Courses.” To place an order, you’ll need the following class information:

  • Department code
  • Course number
  • Section number
  • What if my physical address changes?: See Student FAQ

All required or suggested materials will appear with the choice to rent, if applicable, or buy with pricing. For more information or questions, contact: 1012mgr@follett.com.

 

SUMMER FINANCIAL AID:

Summer 2021 financial aid application

 

We are receiving your summer 2021 financial aid applications. If you have not submitted ‘yes,’ please let us know if you plan to attend this summer so that your financial aid will not be delayed. Also, please apply for 2020-21 financial aid with FAFSA or TASFA, or complete the process by submitting anything that you are missing. Check the UNT Dallas student portal to identify any items you are missing. For more information or questions, contact StudentSolutions@untdallas.edu

 

STUDENTS:

We are hiring remote student workers.

 

Remote positions for Student Workers are now available. Check out which positions are open by contacting Careers@untdallas.edu.

Students interested in using Federal Work Study can inquire about their eligibility and open positions by contacting FWS@untdallas.edu.

Come work with us, earn a paycheck and support your university. Faculty and staff: If you need a federal work study student to help in your office or department, contact FWS@untdallas.edu

 

HOTLINE NUMBERS: 

 

While the transition to virtual learning continues to run smoothly, if you experience difficulties accessing your virtual classrooms, or have any other questions, please call or text your respective hotline phone number:

  • Students: 972-638-9164
  • Faculty/Staff: 972-638-9165
  • Schedule a medical/mental telehealth appointment with the Student Health Clinic: 972-338-1793
  • Also check our Student FAQ and Faculty/Staff FAQ

 

DEPARTMENT EMAIL ADDRESSES:

Because we are still working remotely, emails have been extremely prioritized. If you are looking to speak with a representative form an individual department, feel free to use the emails listed below, but also know that Student Solutions is a great source of information for the first four bulleted departments.

 

TRANSCRIPT REQUESTS:

WE HAVE AN ELECTRONIC SOLUTION!

Greenlight Transcript Service

UNT Dallas has partnered with GreenLight specifically to give our students ownership of their records and to give them fast, free access to their transcripts. Whether you need to send an official transcript electronically or print an unofficial copy for your own records, you’ll be able to request and access your UNT Dallas transcript from your computer, smart phone or tablet.

Think about this: It’s late, and you’re online applying for a new job, or for a scholarship or to graduate school. You’re ready to hit the submit button, except you lack one thing: your official UNT Dallas transcript. With GreenLight, you never have to miss a deadline or risk losing out on that important scholarship or new job because you couldn’t get quick-and-easy access to your official transcript.

No longer will you have to wait over the weekend to have your transcript request processed during normal business hours. With Greenlight, your academic records are accessible 24-7. 

Check out our GreenLight page to find out how you can gain access, here:  https://registrar.untdallas.edu/greenlight

 

COVID RELIEF FUNDING SPRING 2021:

APPLY FOR COVID-19 FEDERAL EMERGENCY FINANCIAL GRANTS

 

If you need financial assistance because of the COVID-19 crisis, please apply for the Federal Emergency Financial Grants to Students by using this eApplication COMING SOON. Applicants will be reviewed on first-come, first-served basis. You will be notified of your application status via your student email. Eligibility requirements COMING SOON.

 

 

REMINDERS:

 

  • The main campus and College of Law are closed until further notice; all offices are working remotely. If for any reason you need access to a building, including the College of Law, contact Johnny Bullock at Johnny.Bullock@untdallas.edu or 817-219-7677
  • Students are permitted on campus to return rental books to the UNT Dallas Police Department, on the first floor of Founders Hall
  • Continue to check our web page, untdallas.edu/covid, and follow @untdallas on Twitter for the most up-to-date information