USWDS

USWDS Monthly Call - January 2021

Thursday, January 21, 2021 2:30 PM – 3:30 PM ET

Hosted by U.S. Web Design System and Digital.gov

Register Add to Cal 2021-01-21 02:30 PM 2021-01-21 03:30 PM America/New_York USWDS Monthly Call - January 2021 Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do. Event Page: https:/event/2021/01/21/uswds-monthly-call-journey-mapping-service-blueprints-jan-2021/ Digital.gov digitalgov@gsa.gov

This event will be held and recorded over Zoom for Government. A link and password will be sent via email 24 hours and 1 hour prior to the event start time for those who register. For more info, see the computer and device requirements and Frequently Asked Questions. If you have specific questions or security concerns about Zoom for Government, please visit ZoomGov.com.

Before the event, visit the Zoom Download Center to install the Zoom web browser client.

Please contact us directly at digitalgov@gsa.gov if you need accessible accommodations to be able to attend.

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It’s a new year, a new administration, and as good a time as any to revisit the design principles that guide our work. On Thursday, January 21, join the U.S. Web Design System team to learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do—across interactions, and even across services. We hope you’ll leave the call with a fresh perspective on promoting continuity and starting with real user needs. This month’s call should be of particular interest to anyone interested in user experience, customer experience, and the design decision-making process.

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. Don’t forget to set a placeholder on your personal calendar for our future events this year.

About the USWDS

The U.S. Web Design System is a toolkit of principles, guidance, and code to help government teams design and build accessible, mobile-friendly websites backed by user research and modern best practices.