ICE consists of three directorates to accomplish the agency’s mission, including Homeland Security Investigations (HSI), Enforcement and Removal Operations (ERO) and Management and Administration (M&A).
ICE's primary mission is to promote homeland security and public safety through the criminal and civil enforcement of federal laws governing border control, customs, trade and immigration.
Catch up on ICE’s most popular news stories from the week ending March 25, 2016
ICE executes its mission through the enforcement of more than 400 federal statutes, focusing on preventing terrorism, immigration enforcement and combating transnational crime.
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U.S. Immigration and Customs Enforcement's (ICE) Enforcement Removal Operations (ERO) is committed to a transparent process and to resolving your concerns at the earliest opportunity available. For this reason, concerns or questions regarding ERO practices, policies and/or programs should first be directed to the local field liaison.
Prior to contacting headquarters, you must first try to resolve your request or concern at the field level, which may be done using the ERO Contact Form. If you need further assistance after contacting the field, you may contact ERO via email at ERO.INFO@ice.dhs.gov or by calling the ICE Detention and Reporting and Information Line (1-888-351-4024).
Note: If you elect to communicate with us via the ERO Contact Form, please be aware that sending sensitive personal information in this manner is not secure. If you would like to send sensitive personal information to ERO in a secure manner, please send your inquiry via U.S. Mail instead.
ERO is committed to a transparent process and to resolving your concerns as promptly as possible. For this reason, concerns or questions regarding ICE practices, policies and/or programs should first be directed to the local field liaison.
Locate the appropriate field office from the list of 24 field liaisons.
Note: If you elect to communicate with ICE via the ERO Contact Form, please be aware that sending sensitive personal information in this manner is not secure. If you would like to send sensitive personal information to ICE in a secure manner, please send your inquiry to ICE via U.S. mail instead.
NOTE: In order for ERO to share any information regarding another individual, you MUST provide a signed privacy waiver or G-28 if you are the alien's legal representative.
ERO is dedicated to ensuring the public is fully informed of the agency's immigration enforcement efforts. In support of the agency's mission, ERO is committed to transparency, collaboration and resolving concerns with community stakeholders. These stakeholders include the public, non-governmental organizations, faith-based organizations, academic institutions, attorneys, and advocacy groups.
Read more about the ICE Detention Reporting and Information Line.
For information on detainees housed at an ICE facility, family members and attorneys should contact one of the ERO field offices listed below. Information regarding the location of detained individuals may be accessed using the Online Detainee Locator System
Note: If you elect to communicate with ICE by email, please be aware that sending sensitive personal information by email is not secure. If you would like to send sensitive personal information to ICE in a secure manner, please send your inquiry to ICE via U.S. Mail instead.
Area of Responsibility: Arizona
Email: Phoenix.Outreach@ice.dhs.gov
Area of Responsibility: Los Angeles Metropolitan Area (Counties of Los Angeles, Orange, Riverside, San Bernardino), and Central Coast (Counties of Ventura, Santa Barbara and San Luis Obispo)
Area of Responsibility: San Diego and Imperial County
Area of Responsibility: Northern California, Hawaii, Guam, Saipan
Area of Responsibility: Colorado, Wyoming
Email: Denver.Outreach@ice.dhs.gov
Area of Responsibility: Florida, Puerto Rico, U.S. Virgin Islands
Email: Miami.Outreach@ice.dhs.gov
Area of Responsibility: Georgia, North Carolina, South Carolina
Email: Atlanta.Outreach@ice.dhs.gov
Area of Responsibility: Illinois, Indiana, Wisconsin, Missouri, Kentucky, Kansas
Email: Chicago.Outreach@ice.dhs.gov
Area of Responsibility: Alabama, Arkansas, Louisiana, Mississippi, Tennessee
Area of Responsibility: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
Email: Boston.Outreach@ice.dhs.gov
Area of Responsibility: Maryland
Area of Responsibility: Michigan, Ohio
Email: Detroit.Outreach@ice.dhs.gov
Area of Responsibility: Iowa, Minnesota, Nebraska, North Dakota, South Dakota
Email: StPaul.Outreach@ice.dhs.gov
Area of Responsibility: New Jersey
Email: Newark.Outreach@ice.dhs.gov
Area of Responsibility: Upstate New York
Email: Buffalo.Outreach@ice.dhs.gov
Area of Responsibility: The five boroughs (counties of NYC) and the following counties: Duchess, Nassau, Putnam, Suffolk, Sullivan, Orange, Rockland, Ulster, and Westchester
Email: NewYork.Outreach@ice.dhs.gov
Area of Responsibility: Delaware, Pennsylvania, West Virginia
Area of Responsibility: North Texas, Oklahoma
Email: Dallas.Outreach@ice.dhs.gov
Area of Responsibility: West Texas, New Mexico
Email: ElPaso.Outreach@ice.dhs.gov
Area of Responsibility: Southeast Texas
Email: Houston.Outreach@ice.dhs.gov
Area of Responsibility: Central South Texas
Area of Responsibility: Utah, Idaho, Montana, Nevada
Area of Responsibility: District of Columbia and Virginia
Area of Responsibility: Alaska, Oregon, Washington
Email: Seattle.Outreach@ice.dhs.gov
