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Animal and Plant Health Inspection Service
U.S. Department of Agriculture

MRP Information Technology (MRP IT)

Last Modified: Sep 10, 2020
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MRP IT provides information technology planning, design, application development, systems administration, telecommunications, security, and information management and customer support services for APHIS.

Dedicated to bringing information technology to the business processes and operations of APHIS. We believe this will enable us to achieve improved connectivity with both internal and external customers and stakeholders. Major challenges will confront MRP IT including the Government Paperwork Elimination Act (GPEA) and the ever present security issues and concerns.

MRP IT Programs & Services for Employees Only Employee Only

What options are available for my technical support needs?

Phone Icon

CALL
Call our 24/7/365 help desk at
1-877-873-0783 to talk with a live agent
Chat Icon

LIVE CHAT
Live Chat with a Centralized Help Desk agent
between the hours of 8am to 8pm EST
Email Chat

EMAIL
Email IT support issues directly to
CECHelpDesk@usda.gov between the hours
of 6 AM and 6 PM ET M-F
How do I utilize the Live Chat feature?

Chat LiveOpen the CEC Customer SharePoint Site. Scroll down the page to the Live Chat icon and click.

You will then be redirected to login through your LincPass or by entering your EAuthentication Username and Password.

In the Live Chat window type a question and click the send arrow (or press enter/return) to talk to a Virtual Agent or click the Chat Now button in the right-hand corner to be queued for a live Helpdesk agent.

When finished with your Live Chat session, whether the Helpdesk agent terminates the conversation or you click the Cancel chat button at the top, an incident will be produced, and you will receive an email when the incident is resolved.

Chat Sample
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