VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,414,694 Up 187% compared to prior year period

USER SATISFACTION

69.2% Down 2% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	1,450,942
Schedule and view VA appointments online	47,110
Apply for health care benefits	8,733

Education

Usage data from previous 30 days

TOTAL USERS

413,440 Up 14% compared to prior year period

USER SATISFACTION

80.8% Up 18% compared to prior year period

Tool	Transactions
GI Bill® Comparison Tool	105,367
Check Post 9/11 GI Bill benefits	73,987
Apply for education benefits	19,500
Manage education benefits	14,320
Apply for education benefits as an eligible dependent	5,858
Apply to use transferred education benefits	2,902
Manage education benefits as an eligible dependent	2,468
Apply for VET TEC	841
Apply for education benefits under the NCS program	108
GI Bill® School Feedback Tool	108

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

132,527 Up 107% compared to prior year period

USER SATISFACTION

76.2% Up 6% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	759

Disability

Usage data from previous 30 days

TOTAL USERS

855,930 Up 128% compared to prior year period

USER SATISFACTION

64.5% Up 6% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,639,680
File for disability compensation	32,844

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

80,699 Up 63% compared to prior year period

USER SATISFACTION

82.3% Up 5% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,763
Apply for burial benefits	949

Profile & Records

Usage data from previous 30 days

TOTAL USERS

401,963 Up 29% compared to prior year period

USER SATISFACTION

53.2% Down 8% compared to prior year period

Tool	Transactions
Download VA benefits letters	154,999
Update contact information & preferences	101,163
Update direct deposit information	0