TRANServe F.A.Q.s

Questions:

  1. What is the Transit Benefit?
    The Transit Benefit is an employer provided benefit designed to encourage employees to use mass transit for their home-to-work-to-home commute.
  2. Is the Transit Benefit taxable?
    No. The Transit Benefit is not taxable and does not have to be reported as income.
  3. How much is my Transit Benefit?
    You are eligible to receive dollar-for-dollar of your actual commuting expense up to the statutory limit. The amount currently permitted by the Internal Revenue Service is $255 per month.
  4. I am new. What will my commute cost?
    These transit authority websites will assist you to accurately estimate the cost of your commute.
  5. How do I apply for the Transit Benefit Program.

    To apply for the Transit Benefit you must use the process approved by the federal agency for whom you work. Contact your Human Resources Representative or the Point of Contact for your agency’s Transit Benefit program. The contact at your agency may be listed in Participants. For instance, if you are a Department of Transportation employee, click Participants. Then click DOT and DOT Transit Benefit Enrollment/Change Applications .

  6. What if it turns out my commuting cost is different than I estimated?

    Any time the amount of your Transit Benefit exceeds the amount you need, you must adjust. When the change is permanent, it is best to submit a new application. When a change is temporary, simply reduce the amount you accept the following month. If your area is already using electronic fare media the balance will be swept back to your Agency at the end of the monthly cycle.  Remember, you must adjust your amount to account for leave, telework, official travel, holidays, government closure and days that were designated Code Red. When using the Transit Benefit to pay your home-to-work-to-home commuting costs, you must adjust the amount of your Transit Benefit to reflect times when you are not to authorized to claim a Transit Benefit. This includes days on which you telework, take annual or sick leave, are off for a holiday or office closure, are on official travel or your area experiences a Code Red day.

  7. Is the expense worksheet required every month?
    No The expense worksheet is required during initial application, annual recertification and whenever changes are made to your application.
  8. Does everyone receive the maximum amount?
    No. You may apply for a Transit Benefit that equals, but never exceeds the amount you spend when using mass transit for your home-to-work-to-home commute.
  9. What is the maximum amount I can receive?

    Eligible employees may receive their actual commuting costs, up to the current statutory limit of $255 per month. If your costs exceed $255 per month you are required to cover the additional costs with personal funds.

  10. Why can’t I use my driver’s license as my ID?
    You must present a photo identification that proves you are a current employee of the federal agency providing the Transit Benefit to you.
  11. What if my paper fare media is lost, stolen, or damaged?
  12. What if my electronic fare media is lost, stolen or damaged?

    When you purchase a reloadable electronic fare media card, be sure to register it with the Transit Authority Provider, if this option is available. Registration prevents a permanent loss of irreplaceable Transit Benefit funds. The electronic fare media on a lost, stolen or damaged card can be transferred to the new card. Please note you may not use your Transit Benefit to purchase a reloadable electronic fare media card from the Transit Authority. You must pay for the new card with personal funds. For more information about your transit authority, click here.

  13. Why do I have to recertify when none of my information has changed?
    The Office of Personnel Management (OPM) requires all Transit Benefit program participants to recertify annually to verify information is correct and up-to-date.
  14. I am leaving my agency. What do I have to do?

    Withdraw from the Transit Benefit Program using your agency's established process. If you are unsure of this process consult your agency’s policy or consult your Transit Benefit Program Point of Contact. Participants already using the TRAN Serve Electronic Application System may go to https://transitapp.ost.dot.gov then Click “Transit Benefit Application”, then Click “Withdraw” Click  and “Proceed”

  15. I am leaving the agency and have some Transit Benefit I have not used. What can I do?

    Return unused paper fare media to your agency Transit Benefit program office. Your record will be credited.   The agency may require you to write a check or return the paper fare media for which you are no longer eligible. When using a smart card, it is best, if you know you will be leaving your agency soon, to simply reduce the amount you accept. You can always download again if you need a bit more toward the end of the month. In many commuting regions, once electronic fare media is loaded to a smart card, it cannot be returned to your agency automatically.

  16. If I owe money to my agency, where do I send it?
    If you received more Transit Benefit than you will use before your separation date, you need to return unused paper fare media or provide a money order to the Program Office. Your agency program office, point of contact or human resources department will work with you to take correct action.
  17. What happens on “Code Red” days when transportation is free?

    When the air quality index is likely to contain unhealthy levels of ozone it may be declared a CODE RED day. When this happens a ride on your local bus may be free. Local governments subsidize this free ride program to encourage people to leave their cars at home and cut down on pollution. Look for a sign on the bus that says "Code Red Day, Ride Free" (or something similar) and has the fare box covered. Any time the amount of Transit Benefit you receive exceeds the amount you need, you must adjust. When you pick up the Transit Benefit the following month, you must adjust your amount by the number of days that were designated Code Red” Example: You have certified your estimated commuting cost is $5.00 per day, or $100.00 per month. There were three “Code Red” days and you were able to ride the bus free. The next time you receive a Transit Benefit, you must request $85.00, having reduced by the amount of Transit Benefit left over from last time.

    Note 1: When your actual commuting expense still exceeds the statutory limit of $255 you are not required to reduce to account for days on which you did not pay to commute.

    Note 2:  Users of certain electronic fare media, including the TRAN Serve Debit Card and the WMATA SmarTrip ®   card are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle.

  18. My commuting costs have changed. What do I do?

    Always update your Transit Benefit application to document a permanent change to your commuting costs. To make these changes follow the procedure set by your agency.  If your Agency is already using the TRANServe Electronic Transit Benefit System click here.

  19. I drive to work on occasion. Do I need to adjust my benefit amount?
    Whenever the amount of Transit Benefit you receive exceeds the amount you need you must adjust your benefit.

    Example #1: You do adjust your benefit amount if you have certified that your estimated commuting cost is $4.00 per day, or $80.00 per month. On two days during the month you decide to drive rather than use mass transportation, reducing your monthly commuting cost by $8.00.  If your Region still uses paper fare media you must reduce the amount you  accept when it is time for the next Transit Benefit Distribution  to $72.00, to account for the amount of media left from last time.

    Example #2: You do not have to adjust your benefit amount if you have certified your estimated commuting cost is $14.00 per day, or $280.00 per month. You received a Transit Benefit of $255.00 for the month and on two days during the month you drove to work, reducing your mass transit expenses by $28. At the next Transit Benefit distribution you do not need to reduce your Transit Benefit as your actual commuting cost still exceeded the amount of Transit Benefit you received.

    Note:  Users of certain electronic fare media, including the TRANServe Debit Card and the WMATA SmarTrip ®   card are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
  20. Can I use my Transit Benefit for my carpool?
    No. A carpool does not meet the definition of mass transportation and its riders are not eligible to receive the Transit Benefit. Consult your agency policy document for details. Commuter highway vehicle. A commuter highway vehicle is any highway vehicle that seats at least 6 adults (not including the driver). In addition, you must reasonably expect that at least 80% of the vehicle mileage will be for transporting employees between their homes and work place with employees occupying at least one-half the vehicle's seats (not including the driver's).
  21. Are carpool participants eligible to receive the Transit Benefit?
    No. The Federal Transit Benefit is for federal employees who choose to commute using mass transit in a commuter highway vehicle. This includes bus, rail, light rail, or an authorized vanpool.
  22. Can I use the Transit Benefit to go to/from meetings?
    No. Travel to an off-site meeting or training class is an office expense. The Transit Benefit is provided solely for your home-to-work-to-home commute via mass transportation. Any other use of these funds is actionable as fraud, waste or abuse of federal funds.
  23. My work schedule has changed. Do I need to adjust my Transit Benefit to account for the change?
    Yes. You do if your commuting costs changed when your work schedule changed. You must document this change by updating your Transit Benefit application. To do this, follow your agency’s prescribed procedure..  If your Agency uses the TRANServe Electronic Transit Benefit System click here.
  24. I missed work for a few days. What do I do with my Transit Benefit for those days?
    If you are absent from work and your actual commuting cost falls below the amount of the Transit Benefit you received, you are required to adjust. This means you must reduce the amount of the Transit Benefit you accept during the next distribution cycle. The amount you reduce depends on your actual commuting expense on the days that you actually commuted to your office. Example: You have certified that your estimated commuting cost is $5.00 per day, or $100.00 per month. You are on leave for 10 days. During the next Transit Benefit distribution cycle, you must request $50.00, to account for the amount of fare media left from last time.

    Note:  Users of certain electronic fare media, including the TRANServe Debit Card and the WMATA SmarTrip ®   card are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
  25. If I do not use all my benefit, can I give it to my co-worker?
    No! Your Transit Benefit belongs to you and to no one else. It is against the law to sell or give your fare media to someone else. The federal Transit Benefit was designed to assist employees with public transportation costs and support initiatives that cut-down on air pollution and relieve traffic congestion. The Transit Benefit is not transferable. It is not to be loaned, given away or sold. When you retire, leave the agency, or otherwise separate, you must return all unused fare media to your employing agency. This includes accepting employment with another federal agency. Each employer funds their own program. You must withdraw from the first agency and apply with the new agency.
  26. What should I do when I have some of my Transit Benefit left over?
    You must adjust your benefit the following month. When employees enroll in the Transit Benefit Program, they must certify that the benefit amount requested does not exceed their actual monthly commuting costs. To do otherwise constitutes a false statement. The statement on the agency enrollment form reads, “This certification concerns a matter with the jurisdiction of an agency of the United States. Making a false, fictitious, or fraudulent certification may render the maker subject to criminal prosecution under Title 18, United States Code, Section 1001, providing for a fine and imprisonment. Agency disciplinary actions up to and including dismissal may also be pursued.”
  27. I know I am going on leave and will not need the full benefit amount. What should I do?
    When you know in advance you will not need the full benefit it is best to take a lesser amount during the next regular distribution. The amount depends on how many days you plan to work. Example: You have certified that your estimated commuting cost is $5.00 per day, or $100.00 per month. You are on leave for 10 days. During the next Transit Benefit distribution, you must request $50.00, having reduced the amount by the amount of media left from last time.

    Note: Users of certain electronic fare media, including the TRANServe Debit Card and the WMATA SmarTrip ® card are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
  28. Can I receive my Transit Benefit while on extended leave?
    No. This is a monthly benefit based on the actual cost of your home-to-work-to-home commute. If you are not coming to work, you are not paying to commute. Do not accept a benefit. You must adjust your benefit to account for the time you are out and return the benefit amount you do not use.

    Note: Users of certain electronic fare media, including the TRANServe Debit Card and the WMATA SmarTrip card are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
  29. I have been on TDY the past two months. Can I pick up my Transit Benefit for the months I missed?
    No. You do not take what you cannot use. Remember, when the amount you receive exceeds the amount you need, you must always adjust. If you received the benefit in advance of going on TDY, you must factor your absence into the amount you pick up at the next distribution.

    Note:  No Action is necessary for users of certain electronic fare media, including the TRANServe Debit Card and the WMATA SmarTrip ®  card. You are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
  30. Can I use this benefit to pay for parking at my commuter lot?
    No. Indirect costs, such as gas, mileage, or parking cannot be included as part of the estimated commuting cost. These Questions are Specific to Participants in the National Capital Region
  31. These Questions are Specific to Participants in the National Capital Region

  32. I live in the Washington DC area, My SmarTrip ® card stopped working. What should I do?
    You must take two steps If your SmarTrip ® card stops working.
      1. Call 1-888-762-7874 to cancel your card and to request a new one. If the problem is in the chip, WMATA will transfer your benefit to a new card and send the card to you.
        •  Immediately register your new SmarTrip ® card (www.wmata.com)  to protect your funds.
      2. Complete a Transit Benefit Application change form so your transit benefit is re-assigned to the new card.
  33. I lost my SmarTrip® card:
    You must take two actions if you lose your SmarTrip ® card.
      1. Call 1-888-762-7874 or email smartrip@wmata.com to cancel your card and request a new one. The Washington Metro Area Transit Authority will transfer your benefit to a new card, less the new card fee.
        •  Register your new SmarTrip ® card to protect both your personal funds and you transit benefit.
      2. Complete a Transit Benefit Application Change according to your agency’s policy and procedure so that the Transit Benefit is available to your new card.
  34. I forgot to download my monthly benefit. Am I able to get two months next time?
    No. The Transit Benefit is for the current calendar month.
  35. Do I need a separate SmarTrip® card for the Transit Benefit and another one to pay for Parking at the Metro station?
    No. You may use the same SmarTrip®card to pay for your fare and your parking. Metro provides some discounted rates to passengers who park at a Metro station and ride the bus or subway from that location.
  36. I do not see the answer to my question here.
    Please consult your Agency Transit Benefit Program Policy or contact your Agency Program Co-ordinator to obtain more information regarding the Transit Benefit Program.
DOT Parking/Transit Office

Contact Us Click here for email alerts on TRANServe Office Operating Status


Normal Hours
:
Monday – Friday,
9:00 a.m. – 1:00 p.m.


[Office address and info]

Mobile Commuter Store Bus at DOT HQ on Thursdays!

Click here to go to Transit Authority Websites      Navy Yard Metro Schedule     Washington DC Metro Area Weather Updates      Washington DC Metroplotan Area Traffic Conditions

Announcing Application 3.0

 

For a great experience on all your devices!

May 16th, 2016

TRANServe's Application System optimizes to automatically scale to fit your screen. All the same information with a new look & feel.

Click Here to Apply


arrow Look left for Agency specific guides.

Generic User Guides:

Quick Guide

Applicant Guide

Approver Guide

On Demand User Training

Applicants

Approvers

How was your Visit?

We hope you found what you needed.
For other  inquiries and feedback
Please contact us Click to contact us.

Stay Connected