Customer Service

The U.S. Mint is determined to provide you with a delightful shopping experience. If you need to contact us with questions or concerns about shopping, your order, or another U.S. Mint matter please use our Live Chat Feature or call Customer Service at 1-800-USA-MINT (872-6468) to easily reach us. You may also find answers to your questions in our FAQs.

Quick Links

• COVID-19 Related Updates

  Learn about impacts to phone ordering and shipping, and how we are ensuring safe operations during this time.

  More COVID-19 Updates

• FAQs

  View our list of answers to commonly asked questions.

  Visit Our FAQs

• Loyalty Program

  Join the United States Mint Loyalty Program for benefits such as free shipping.

  Learn How to Qualify

General Help

• My Account

  Everything you need to track your order, update your address and payment methods, manage your enrollments and other account information is right here.

  Manage Your Account

• Contact Us

  Reach us Monday through Sunday from 8 a.m. to midnight ET.

  How to Reach Us

• Email & Text Alerts

  Stay up to date on U.S. Mint news and products. Manage your subscriptions and delivery options.

  Manage Your Preferences

• Gift Certificate Balance

  Check the balance of an existing online Gift Certificate.

  See Balance and Restrictions

• Bulk Program

  Read about the U.S. Mint’s programs for coin dealers and other bulk purchasers.

  How It Works

Order Information

• Track Order

  Track your orders from purchase and shipping to delivery here.

  View Order Status

• Shipping Policy

  View our shipping options, costs, and estimated delivery times.

  Get Details

• Returns Policy

  Returns for refund are permitted for any reason within 7 days of receiving your product.

  Read Our Return Policy