Frequently Asked Questions

You can obtain access to GrantSolutions.gov by selecting and completing the appropriate account request form. Visit "Getting started request a user account" Page..

No, these are separate systems that require user authentication for access. Please access the Grants.gov Applicant FAQs page for information to register with Grants.gov.

Yes. If additional grantee user accounts are required, please complete a separate Grantee User Account Request Form for each person who will access GrantSolutions.

When a new account is created, a temporary password is automatically sent to the email address listed on the new user’s account request. If the temporary password is not received, please do the following:

• Check your spam or junk folder in case the email with the temporary password was directed there instead of to your inbox.
• Contact the help desk at 866-577-0771 or at help@grantsolutions.gov to verify the email address listed in GrantSolutions is correct.
• If you received your username but not your password, check with your organization’s IT department to verify they are not blocking the emails as spam.

All users can retrieve their usernames, reset their passwords, or unlock accounts by clicking the Forgot Username/Password OR Unlock Account link and entering a registered e-mail address.

When a user requests their username, it is sent by e-mail. When a user requests help with a password or locked account, they are required to enter their username and e-mail address. Next, a one-time link is e-mailed which takes the user to a “Password Reset” page, where password requirements are listed.

When an incorrect username and password combination is entered, the system generates a Login error. To reset your password or unlock your account:

1. Access the login screen for GrantSolutions.
2. Click the Forgot Username/Password OR Unlock Account link underneath the login button.
3. The “Reset or recover your login settings” page appears. In the Forgot Password section, enter your Username and Email Address.
4. Click the Reset Password button.
5. GrantSolutions sends you an email with a link to reset your password. Open the email and click the Reset Password/Unlock Account link. 
   Note: The link is active for one hour once it is received.
6. The “Reset Password” screen appears. Enter a New Password and then enter it again in the Re-enter Password field.
7. Click the Reset Password button.
8. A message appears stating the password is successfully changed. Click the Back to Login Screen link to log into GrantSolutions with the newly changed password.

GrantSolutions follows the HHS password policy.

All passwords need to be changed every 60 days.

Grantors: If you have not logged into the system over the past 60 days, your account will be disabled. As the account approaches expiration, each affected user will receive notification with instructions on how to enable their accounts.

Grantees: Although Grantees must also change their passwords every 60 days, their accounts are not disabled until they are inactive for 365 days.

The Authorized Organization Representative is the person within the organization who has the authority to enter into agreements on behalf of the organization. Typically, the Authorized Organization Representative of record is the individual who signed the initial application that was selected for funding. This person could also be the COE, President or another ranking official within the organization.

Please access Grants.gov for new funding opportunities.

GrantSolutions does not provide support on the Grants.gov system. Contact Center using the information below.
Contact Center:
Grants.gov 
24 hours a day, 7 days a week –
We are closed on federal holidays.
Phone: 1-800-518-4726 (local toll free)
or International callers, please dial 606-545-5035 to speak with a Contact Center representative.
Email: support@grants.gov

GrantSolutions is a comprehensive grants management system. The system is available to all Federal grant-making agencies. It services all types of grants (service, training, demonstration, social research, and cooperative agreements) across all grant categories (discretionary, formula, block, and entitlement). For further information about GrantSolutions products and services, please contact us at information@grantsolutions.gov.

The latest versions of Microsoft Internet Explorer (IE), Microsoft Edge, Mozilla Firefox, and Google Chrome are supported for use with GrantSolutions. However, these web browsers undergo frequent changes and updates, so it is recommended you have the latest version when using GrantSolutions. Legacy versions of these web browsers may be functional, but you may experience issues.

GrantSolutions no longer provides support for Microsoft Internet Explorer 9 or below.

Installation Instructions

1. Visit Google Play.
2. Search for Google Authenticator.
3. Download and install the application.

Next Steps

1. On your phone, open the Google Authenticator application.
2. If this is the first time you have used Authenticator, click the Add an account button. If you are adding a new account, choose “Add an account” from the app’s menu.
3. To link your phone to your account:
   • Using QR code: Select Scan account barcode (label 1a). If the Authenticator app cannot locate a barcode scanner app on your phone, you might be prompted to download and install one. If you want to install a barcode scanner app so you can complete the setup process, press Install (label 2a) then go through the installation process. Once the app is installed, reopen Google Authenticator, point your camera at the QR code on your computer screen.
   • Using secret key: Select Manually add account (label 1b), then enter the email address of your Google Account in the box next to Enter account name (label 2b). Next, enter the secret key on your computer screen into the box under Enter key (label 2c). Make sure you’ve chosen to make the key Time based (label 2d) and press “Save.”
4. To test that the application is working, enter the verification code on your phone (label 3) into the box on your computer next to Code, then click “Verify.”
5. If your code is correct, you will see a confirmation message. Click “Save” to continue the setup process. If your code is incorrect, try generating a new verification code on your phone, then entering it on your computer.

Installation Instructions

1. Visit the App Store.
2. Search for Google Authenticator.
3. Download and install the application.

Next Steps

1. On your phone, open the Google Authenticator application.
2. Tap the plus icon.
3. Tap Time Based.
4. To link your phone to your account:
   • Using Barcode: Tap “Scan Barcode” and then point your camera at the QR code on your computer screen.
   • Using Manual Entry: Tap “Manual Entry” and enter the email address of your Google Account. Then, enter the secret key on your computer screen into the box next to Key and tap “Done”.
5. To test that the application is working, enter the verification code on your phone into the box on your computer next to Code, then click “Verify.” The clock icon on your phone will let you know how much time is left before the verification code expires and a new one is generated.
6. If your code is correct, you will see a confirmation message. Click “Save” to confirm. If your code is incorrect, try generating a new verification code on your phone, then entering it on your computer.

Installation Instructions

1. Open the web browser on your BlackBerry.
2. Visit m.google.com/authenticator.
3. Download and install the application.

Next Steps

1. To link your phone to your account, open the Authenticator app menu and select Manual key entry (label 1).
2. Enter the email address of your Google Account below “Enter account name” (label 2).
3. Enter the secret key on your computer screen next to “Enter key” (label 3), select Time based from the drop-down menu (label 4) and press Save (label 5).
4. To test that the application is working, enter the verification code on your phone (label 6) into the box on your computer next to Code, then click “Verify.”
5. If your code is correct, you will see a confirmation message. Click “Save” to continue the setup process. If your code is incorrect, try generating a new verification code on your phone, then entering it on your computer.

Two-factor authentication adds an additional layer of security when logging in to a system, such as, GrantSolutions.

To provide a secure method to protect federal data and confirm the identification of users logging into GrantSolutions.

Recipient accounts will be switched to two factor authentication after EOFY. Starting in October, they will have to use the authentication tool or phone text message option (if available). A communication will be sent out to Recipients at that time.

Yes, if you use the authentication application or receive the code via a text message, you’ll need to enter a new code each time you log into GrantSolutions.

If you use the PIV card for authentication, then you will use the PIN for your card each time you log in.

Yes, if you are using the authentication app or text message option, you will need to generate a new code to enter when you log in to GrantSolutions.

If you use the PIV card for authentication, then you will have to login and enter your PIN again.

If you do not have an active PIV card, cell phone to receive a code via an SMS text, access to the authentication app on your smartphone, or other mobile device you will not be able to log into GrantSolutions.

Please contact your management to determine their policy.

Please contact the Help Desk to have them disable your GrantSolutions account until you find or replace your device. When you have replaced your mobile device, call the Help Desk to obtain the key to set up the authentication tool on your new mobile device.