New tool coming for Veteran debt management
A new online tool will soon be available to view your debt letters, history, and repayment options online. It will be a quick and easy way to see everything about managing your VA debt in one convenient location. Check back here regularly to find out when it’s available.
VA Will Resume Overpayment Notifications while Enhancing Relief Options
VA plans to resume mailing notification letters for benefit overpayments placed in suspension from April 3, 2020 through January 1, 2021. The collection of these overpayments was deferred to provide relief to Veterans struggling financially due to COVID-19. The notification letters will provide Veterans and beneficiaries with important information for resolving their debt or seeking relief if repayment would cause financial hardship.
Ongoing relief efforts include:
- Temporary hardship suspension for Veterans requesting relief through October 2021
- Increase contact center operations to provide enhanced assistance
- Defer Credit Bureau reporting until October 2021
- Delay referral of delinquent benefit overpayments to the Department of the Treasury until October 2021
- Extended repayment plans
For benefit overpayments, Veterans and beneficiaries can submit requests at https://iris.custhelp.va.gov/app/ask/ or call 1-800-827-0648. Call volumes are lower Tuesday – Friday.
Welcome
Veterans, members of the Armed Forces and family members who incur debts as a result of their participation in most VA compensation, pension and education programs as well as home loans closed before January 1, 1990, receive letters from DMC notifying them of their rights as well as their obligation to reimburse the Department of Veterans Affairs. If you have a debt with us, you may have questions concerning payment plans, amounts offset from your benefit payments and what to do if payment of the debt would cause hardship. Many answers can be found on this page and other pages of this Web site.
Our normal business hours are Monday through Friday from 6:30a.m. to 6:00p.m(CT). We experience our highest call volumes on Mondays and throughout the first week of each month. The best time to call us is Tuesday through Thursday between 10:30a.m. to 12:15p.m. and 1:15p.m. to 3:30p.m. (Central). We have added staff and telephone lines to handle your call.
Our Toll free number is 1-800-827-0648, for international callers 1-612-713-6415
Additional fax numbers
612-970-5782
612-970-5798
Link for Informtion regarding COVID-19
https://www.va.gov/opa/pressrel/pressrelease.cfm?id=5412
If you have trouble reaching us by phone, please try again later in the day or consider these alternatives:
E-mail: https://iris.custhelp.va.gov/app/ask/
Write:
U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
Your privacy is important to us. Please read the following:
Privacy Act Information: Information, including your VA claim number or Social Security Number, furnished on checks, cashier’s checks (bank drafts) and money orders made in payment of a debt is used to associate a payment with an accounts receivable record so we may properly credit the account. Disclosure is voluntary. However, without disclosure, we may require payment by some other methods. Personally identifiable information is protected from unauthorized disclosure by 38 U.S.C. 5701. The information may be disclosed outside the Department of Veterans Affairs (VA) only when authorized by the Privacy Act of 1974, as amended. The routine uses for which VA may disclose the information can be found in VA systems of records, including 58VA21/22/28, Compensation, Pension, Education and Rehabilitation Records-VA, and 88VA244, Accounts Receivable Records-VA. VA systems of records and alterations to the systems are published in the Federal Register and can be reviewed at VA Privacy Act System of Records. Any information provided by you, including your Social Security Number, may be used in computer matching programs conducted in connection with any proceeding for the collection of an amount owed by virtue of participation in any benefit program administered by VA.