Custody Management

Provides policy and oversight for the administrative custody of one of the most highly transient and diverse populations of any or detention system in the world. Custody Management manages ICE detention operations efficiently and effectively to provide for the safety, security, and care of aliens in ERO custody.

ERO's Custody Management Division comprises the following:

• Alternatives to Detention Division: Uses technology and case management to ensure alien compliance with release conditions, court hearings, and final orders of removal, while allowing them to remain in their communities as they move through the immigration process.
• Custody Programs Division: Strengthens the integrity of the agency’s immigration activities by developing and promoting best practices in civil detention and enforcement initiatives. Provides policy support, facilitates the implementation of applicable ICE/ERO Directives and expands ERO’s capacity to manage special populations. Responds to internal and external inquiries, complaints and requests for information related to ICE ERO custody management. Operations include the ERO Contact Center of Operations (ECCO) for ERO internal and external communication for detainees, family members, stakeholders and attorneys.
• Detention Management Division: Coordinates with the 24 ERO Field Offices to ensure a safe and secure environment for aliens within ERO custody through facility compliance, on-site monitoring, and the acquisition of detention facilities.