Data on Complaints Received
The Office for Civil Rights and Civil Liberties (CRCL) investigates and resolves civil rights and civil liberties complaints filed by the public regarding Department policies or activities, or actions taken by Department personnel. Data below reflects complaints received by the Department from 2011 to the present. (Find more information on complaints data for FY 2003-2010 here.)
Total Complaints Department-wide*
Total Complaints Department-wide
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
14 |
13 |
11 |
11 |
| Breach of Confidentiality |
3 |
3 |
5 |
|
| Conditions of Detention |
69 |
59 |
31 |
63 |
| Disability Accommodation |
6 |
4 |
9 |
6 |
| Discrimination/Profiling |
64 |
13 |
17 |
27 |
| Due Process |
21 |
8 |
3 |
31 |
| Excessive Force |
19 |
37 |
46 |
46 |
| Fourth Amendment (search and seizure) |
6 |
6 |
1 |
9 |
| Free Speech/Association |
1 |
3 |
1 |
6 |
| Human Rights |
1 |
2 |
11 |
6 |
| Inappropriate Questioning/Inspection Conditions |
7 |
5 |
8 |
13 |
| Intimidation/Threat/Improper Coercion |
2 |
5 |
4 |
7 |
| Inappropriate Touch/Search of Person (non-TSA) |
|
1 |
2 |
4 |
| Language Access (limited English proficiency) |
3 |
7 |
2 |
3 |
| Legal Access |
4 |
6 |
2 |
11 |
| Medical/Mental Health Care |
47 |
64 |
112 |
144 |
| Other |
1 |
|
|
|
| Privacy |
|
|
1 |
4 |
| Religious Accommodation |
4 |
6 |
12 |
7 |
| Retaliation |
2 |
|
3 |
3 |
| Sexual Assault/Abuse |
5 |
6 |
9 |
15 |
| TSA AIT and TSA Pat-Downs |
11 |
4 |
3 |
1 |
| Retained by DHS Office of Inspector General |
8 |
3 |
9 |
14 |
| Total |
298 |
253 |
302 |
431 |
U.S. Customs and Border Patrol (CBP)
U.S. Customs and Border Patrol (CBP)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
8 |
1 |
4 |
7 |
| Breach of Confidentiality |
|
|
|
|
| Conditions of Detention |
7 |
6 |
5 |
39 |
| Disability Accommodation |
3 |
3 |
1 |
1 |
| Discrimination/Profiling |
37 |
5 |
6 |
8 |
| Due Process |
7 |
3 |
|
15 |
| Excessive Force |
14 |
20 |
30 |
25 |
| Fourth Amendment (search and seizure) |
1 |
3 |
|
2 |
| Free Speech/Association |
|
|
1 |
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
6 |
4 |
6 |
11 |
| Inappropriate Touch/Search of Person (non-TSA) |
|
1 |
1 |
2 |
| Intimidation/Threat/Improper Coercion |
1 |
1 |
2 |
5 |
| Language Access (limited English proficiency) |
1 |
6 |
2 |
1 |
| Legal Access |
2 |
|
|
|
| Medical/Mental Health Care |
4 |
3 |
11 |
29 |
| Monitoring On-going Criminal Proceedings |
|
1 |
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
1 |
1 |
|
| Retaliation |
1 |
|
|
|
| Sexual Assault/Abuse |
2 |
|
3 |
6 |
| TSA AIT and TSA Pat-Downs |
1 |
|
|
|
| Retained by DHS Office of Inspector General |
4 |
3 |
4 |
12 |
| Total |
99 |
61 |
77 |
145 |
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
|
|
|
| Breach of Confidentiality |
|
|
|
|
| Conditions of Detention |
|
|
|
|
| Disability Accommodation |
|
|
|
|
| Discrimination/Profiling |
|
|
|
|
| Due Process |
|
|
|
|
| Excessive Force |
|
|
|
|
| Fourth Amendment (search and seizure) |
|
|
|
|
| Free Speech/Association |
|
|
|
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
|
|
|
|
| Intimidation/Threat/Improper Coercion |
|
|
|
|
| Language Access (limited English proficiency) |
|
|
|
|
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
|
|
|
| Retaliation |
|
|
|
|
| Sexual Assault/Abuse |
|
|
|
|
| TSA AIT and TSA Pat-Downs |
|
|
|
|
| Retained by DHS Office of Inspector General |
|
|
|
|
| Total |
0 |
0 |
0 |
0 |
U.S. Immigration and Customs Enforcement (ICE)
U.S. Immigration and Customs Enforcement (ICE)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
6 |
10 |
7 |
3 |
| Breach of Confidentiality |
|
2 |
2 |
|
| Conditions of Detention |
61 |
50 |
26 |
23 |
| Disability Accommodation |
|
|
3 |
1 |
| Discrimination/Profiling |
13 |
5 |
7 |
13 |
| Due Process |
9 |
3 |
2 |
11 |
| Excessive Force |
5 |
17 |
15 |
19 |
| Fourth Amendment (Search and Seizure) |
5 |
3 |
1 |
6 |
| Free Speech/Association |
1 |
1 |
|
4 |
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
|
1 |
|
|
| Inappropriate Touch/Search of Person (non-TSA) |
|
|
1 |
1 |
| Intimidation/Threat/Improper Coercion |
1 |
4 |
|
1 |
| Language Access (Limited English Proficiency) |
1 |
1 |
|
1 |
| Legal Access |
2 |
6 |
2 |
11 |
| Medical/Mental Health Care |
42 |
61 |
99 |
112 |
| Monitoring Ongoing Criminal Proceedings |
|
|
|
|
| Other |
1 |
|
|
|
| Privacy |
|
|
|
4 |
| Religious Accommodation |
3 |
4 |
8 |
6 |
| Retaliation |
1 |
|
2 |
3 |
| Sexual Assault/Abuse |
3 |
6 |
6 |
8 |
| TSA AIT and TSA Pat-Downs |
1 |
|
|
|
| Retained by DHS Office of Inspector General |
3 |
|
4 |
1 |
| Total |
158 |
174 |
185 |
228 |
Transportation Security Administration (TSA)
Transportation Security Administration (TSA)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
|
|
|
| Breach of Confidentiality |
1 |
|
|
|
| Conditions of Detention |
|
|
|
|
| Disability Accommodation |
|
|
3 |
1 |
| Discrimination/Profiling |
8 |
3 |
|
1 |
| Due Process |
1 |
|
|
|
| Excessive Force |
|
|
|
|
| Fourth Amendment (search and seizure) |
|
|
|
|
| Free Speech/Association |
|
1 |
|
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
1 |
|
|
|
| Inappropriate Touch/Search of Person (non-TSA) |
|
|
|
|
| Intimidation/Threat/Improper Coercion |
|
|
|
|
| Language Access (limited English proficiency) |
|
|
|
|
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
|
|
|
|
| Monitoring Ongoing Criminal Proceedings |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
1 |
2 |
1 |
| Retaliation |
|
|
|
|
| Sexual Assault/Abuse |
|
|
|
|
| TSA AIT and TSA Pat-Downs |
9 |
4 |
3 |
1 |
| Retained by DHS Office of Inspector General |
|
|
|
|
| Total |
20 |
9 |
8 |
4 |
U.S. Coast Guard (USCG)
U.S. Coast Guard (USCG)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
|
|
|
| Breach of Confidentiality |
|
|
|
|
| Conditions of Detention |
|
|
|
|
| Disability Accommodation |
|
|
|
1 |
| Discrimination/Profiling |
|
|
|
|
| Due Process |
|
|
|
|
| Excessive Force |
|
|
|
|
| Fourth Amendment (search and seizure) |
|
|
|
|
| Free Speech/Association |
|
|
|
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
|
|
|
|
| Intimidation/Threat/Improper Coercion |
|
|
|
|
| Language Access (limited English proficiency) |
|
|
|
|
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
|
|
|
| Retaliation |
|
|
|
|
| Sexual Assault/Abuse |
|
|
|
|
| TSA AIT and TSA Pat-Downs |
|
|
|
|
| Retained by DHS Office of Inspector General |
|
|
|
|
| Total |
0 |
0 |
0 |
1 |
U.S. Citizenship and Immigration Services (USCIS)
U.S. Citizenship and Immigration Services (USCIS)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
|
|
|
| Breach of Confidentiality |
1 |
|
2 |
|
| Conditions of Detention |
|
|
|
|
| Disability Accommodation |
1 |
|
1 |
1 |
| Discrimination/Profiling |
1 |
|
2 |
2 |
| Due Process |
|
|
|
1 |
| Excessive Force |
|
|
|
|
| Fourth Amendment (search and seizure) |
|
|
|
|
| Free Speech/Association |
|
|
|
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
|
|
|
|
| Inappropriate Touch/Search of Person (non-TSA) |
|
|
|
|
| Intimidation/Threat/Improper Coercion |
|
|
|
|
| Language Access (limited English proficiency) |
1 |
|
|
|
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
|
|
1 |
|
| Monitoring Ongoing Criminal Proceedings |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
|
|
|
| Retaliation |
|
|
|
|
| Sexual Assault/Abuse |
|
|
|
|
| TSA AIT and TSA Pat-Downs |
|
|
|
|
| Retained by DHS Office of Inspector General |
|
|
|
|
| Total |
4 |
0 |
6 |
4 |
U.S. Secret Service (USSS)
U.S. Secret Service (USSS)
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
|
|
|
| Breach of Confidentiality |
|
1 |
|
|
| Conditions of Detention |
|
|
|
|
| Disability Accommodation |
|
1 |
|
|
| Discrimination/Profiling |
|
|
|
|
| Due Process |
|
|
|
|
| Excessive Force |
|
|
|
|
| Fourth Amendment (search and seizure) |
|
|
|
|
| Free Speech/Association |
|
1 |
|
|
| Human Rights |
|
|
|
|
| Inappropriate Questioning/Inspection Conditions |
|
|
|
|
| Inappropriate Touch/Search of Person (non-TSA) |
|
|
|
|
| Intimidation/Threat/Improper Coercion |
|
|
|
|
| Language Access (limited English proficiency) |
|
|
|
|
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
|
|
|
|
| Monitoring Ongoing Criminal Proceedings |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
|
|
|
|
| Retaliation |
|
|
|
|
| Sexual Assault/Abuse |
|
|
|
|
| TSA AIT and TSA Pat-Downs |
|
|
|
|
| Retained by DHS Office of Inspector General |
|
|
|
|
| Total |
0 |
3 |
0 |
0 |
Multi-Component
Multi-Component
| Primary Allegation |
2011 |
2012 |
2013 |
2014 |
|---|
| Abuse of Authority |
|
2 |
|
1 |
| Breach of Confidentiality |
1 |
|
3 |
|
| Conditions of Detention |
1 |
3 |
|
1 |
| Disability Accommodation |
2 |
|
1 |
1 |
| Discrimination/Profiling |
5 |
|
2 |
3 |
| Due Process |
4 |
2 |
1 |
4 |
| Excessive Force |
|
|
1 |
2 |
| Fourth Amendment (search and seizure) |
|
|
|
1 |
| Free Speech/Association |
|
|
|
2 |
| Human Rights |
1 |
2 |
11 |
6 |
| Inappropriate Questioning/Inspection Conditions |
|
|
6 |
2 |
| Inappropriate Touch/Search of Person (non-TSA) |
|
|
2 |
1 |
| Intimidation/Threat/Improper Coercion |
|
|
2 |
1 |
| Language Access (limited English proficiency) |
|
|
|
1 |
| Legal Access |
|
|
|
|
| Medical/Mental Health Care |
1 |
|
2 |
3 |
| Monitoring Ongoing Criminal Proceedings |
|
|
|
|
| Other |
|
|
|
|
| Privacy |
|
|
|
|
| Religious Accommodation |
1 |
|
1 |
|
| Retaliation |
|
|
1 |
|
| Sexual Assault/Abuse |
|
|
|
1 |
| TSA AIT and TSA Pat-Downs |
|
|
|
|
| Retained by DHS Office of Inspector General |
1 |
|
1 |
1 |
| Total |
17 |
9 |
26 |
31 |
*Complaints data for FY 2003-2010.
Last Published Date:
February 26, 2016
Official website of the Department of Homeland Security
