Content Strategy
Resources on Content Strategy
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Content Management Systems Used by Government Agencies —A list of Content Management Systems (CMS) used by government agencies.
Tools and Services
PlainLanguage.gov —Guidance on the use of plain language for government communications and training for federal employees.
The Guide to the Paperwork Reduction Act —Get help with the PRA, planning and submitting an information request, and finding your agencies agency’s PRA contact.
Go.USA.gov —A URL shortener for official government domains.
Open Opportunities —Discover opportunities across government that will help you build and make connections.
Join a Community of Practice
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Web Content Managers —The Web Content Managers Forum is a community of government employees who share ideas, challenges, lessons learned, and best practices in …
News and Events on Content Strategy
101 posts
Plain Language Basics: Online Workshop
Plain Language Basics: Online Workshop
Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways. — via 18F
How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience
Tapping Into SEO: How Government Websites Can Improve Content Reach
Promote Continuity to Better Support Customer Journeys
Experimenting with SpecialAnnouncement Markup (Updated June 09, 2020)
The American people need access to the most up-to-date public health guidance and information on coronavirus testing facilities. To help Americans find coronavirus information online, incorporate Schema.org’s new standard tags into all web pages related to COVID-19. — via The White House
Listen to Customers by Asking the Right Questions
Spring Cleaning Tips for Web Content
Writing for the Accessible Web
Ginny Redish: How to Collaborate on Strategies
