User Research

Resources on User Research

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  18F Research Guidelines —Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)

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  Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.

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  Managing Research Projects Remotely —Best practices for distributed teams.

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  The basics of human-centered design in government —How the Lab at OPM drives innovation through design education

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  Stakeholder and User Interview Checklist —Stakeholder and User Interview Checklist

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  Usability Testing with Steve Krug —Get started making usability fixes to your website or product.

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  Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA

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  Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.

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  Tips for capturing the best data from user interviews —How to ensure the most useful information makes its way back to your team for further analysis

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  18F Methods —A collection of tools that describe how teams can put human-centered design into practice.

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  DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, …