Policies and Regulations

OMB M-20-19 —Harnessing Technology to Support Mission Continuity

OMB Circular A-11 Section 280: Managing Customer Experience and Improving Service Delivery —Guidance on how to measure customer experience, including questions on satisfaction and confidence/trust in section 280.7

Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA

OMB Memos, Circulars, Executive Orders and Other Policies —Tech- and digital-related policies, memos, circulars and executive orders.

OMB Circular A-130 —Managing Information as a Strategic Resource

OMB M-17-06 —Policies for Federal Agency Public Websites and Digital Services

Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.

Required Web Content and Links —A list of required links that all federal websites need to have

The website standards —as defined in 21st Century IDEA

21st Century Integrated Digital Experience Act —21st Century IDEA aims to improve the digital experience for government customers and reinforces existing requirements for federal public websites.

Connected Government Act —As of July of 2018, all new and redesigned agency websites are required to be mobile friendly.

Government Customer Service Policies & Requirements: 1993 to Present —May 2016—GAO Report GAO-16-509 March 2016—OMB Memo M-16-08 Establishment of the Core Federal Services Council 6/15/2017: …

Implementation of the Government Paperwork Elimination Act —The Office of Management and Budget (OMB) provided this guidance to implement the Government Paperwork Elimination Act (GPEA). GPEA required …

2012 Digital Government Strategy —The Digital Government Strategy complements several initiatives aimed at building a 21st century government that works better for the …

Requirements for Accepting Externally Issued Identity Credentials —This memo dated October 6, 2011, from the Federal CIO to the CIO’s of Executive Departments and Agencies, mandates that …

OMB Final Guidance on Implementing the Plain Writing Act of 2010 (M 11-15) —In the January 2009 Memo on Transparency and Open Government, President Obama emphasized the importance of establishing “a system of …

OMB Memo on Testing and Simplifying Federal Forms —This memo set forth that “To the extent feasible and appropriate, especially for complex or lengthy forms, agencies shall engage in …

Making Open and Machine Readable the New Default for Government Information —Openness in government strengthens our democracy, promotes the delivery of efficient and effective services to the public, and contributes …

Dept. of Justice Memo Reaffirming the Mandates of EO 13166 —Executive Order 13 1661 was issued in August of 2000 and this memorandum reaffirms its mandate. The Executive Order has two primary parts: …

Improving Access to Services for People with Limited English Proficiency (EO 13166) —On August 11, 2000, the President signed Executive Order 13166, “Improving Access to Services for Persons with Limited English …

Guidance for Implementing the Privacy Provisions of the E–Government Act of 2002 (M-03–22) —This guidance provides information to agencies on implementing the privacy provisions of the E-Government Act of 2002. It addresses privacy …

GOV Domain Registration Process Final Rule —This final rule provided a new policy for the .GOV domain that will be included in the Federal Management Regulation. This final rule …

Digital Millennium Copyright Act —The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements two 1996 treaties of the World Intellectual …

U.S. Trademark Law —United States trademark law is mainly governed by the Lanham Act. “Common law” trademark rights are acquired automatically when …

Paperwork Reduction Act (44 U.S.C. 3501 et seq.) —The Paperwork Reduction Act (PRA) of 1995 requires that agencies obtain Office of Management and Budget (OMB) approval before requesting …

Guidance on the Use of Challenges and Prizes to Promote Open Government —In September 2009, the President released his Strategy for American Innovation, calling for agencies to increase their ability to promote …

Guidelines for Secure Use of Social Media —The use of social media for federal services and interactions is growing tremendously, supported by initiatives from the administration, …

Antideficiency Act Implications of Certain Online Terms of Service Agreements —This memo contains the opinion by the Office of Legal Counsel (OLC) of the Department of Justice (DOJ) and sheds light on specific, …

Federal Information Security Management Act of 2002 – Presentation to the 2003 FISSEA Conference —The head of the agency delegates to the CIO a number of information security responsibilities. The CIO in turn designates a senior agency …

Guidelines on Securing Public Web Servers —The World Wide Web (WWW) is a system for exchanging information over the Internet. At the most basic level, the Web can be divided into two …

FY 2004 Reporting Instructions for the Federal Information Security Management Act —This memorandum provides updated instructions for agency reporting under the Federal Information Security Management Act of 2002 (FISMA). …

NARA guidance on Managing Social Media Records —This Bulletin provides high-level record keeping requirements and best practices for capturing records created when federal agencies use …

NARA guidance on Managing Web Records —Managing web records properly is essential to effective web site operations, especially the mitigation of the risks an agency faces by using …

NARA Guidance for Implementing Section 207(e) of the E-Government Act of 2002 —This bulletin provides Federal agencies with the National Archives and Records Administration’s (NARA) approach to improve the …

Code of Federal Regulations (CFR), Parts 1220-1238 —Subchapter B of the CFR specifies polices for federal agencies records management programs relating to proper records creation and …

Children’s Online Privacy Protection Rule (“COPPA”) —The Children’s Online Privacy Protection Rule,imposes certain requirements on operators of websites or online services directed to …

Appendix I to OMB Circular No. A-130 Federal Agency Responsibilities for Maintaining Records About Individuals —This Appendix describes agency responsibilities for implementing the reporting and publication requirements of the Privacy Act of 1974, 5 …

Guidance for Agency Use of Third-Party Websites and Applications —This Memorandum requires Federal agencies to take specific steps to protect individual privacy whenever they use third-party websites and …

No FEAR Act —The No FEAR Act requires a Federal agency to post on its public Web site summary statistical data pertaining to complaints of employment …

Guidance on President’s Management Agenda Scorecard Meetings —This memorandum provides Resource Management Offices and PMA Initiative Leads with instructions for preparing for the quarterly PMA …

Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act —Inspired by the goal of promoting flexible and open interactions between federal agencies and the public this memo clarifies when and how …

Executive Order 13571–Streamlining Service Delivery and Improving Customer Service —The Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service “requires agencies that provide significant …

M-11-24 Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service —Memo M-11-24 is guidance to Implement Executive Order 13571. In order to “keep pace with the public’s expectations and to …

M-10-22 Guidance for Online Use of Web Measurement and Customization Technologies —On January 21, 2009, the President issued a memorandum calling for the establishment of “a system of transparency, public …

M-11-26 New Fast-Track Process for Collecting Service Delivery Feedback Under the Paperwork Reduction Act —The new Paperwork Reduction Act Fast Track Process will allow agencies to obtain timely feedback on service delivery while ensuring that …

The Section 508 Standards —The Section 508 Standard for Electronic and Information Technology requires that when a federal agency shares information digitally, …

Plain Writing Act of 2010 —The Plain Writing Act of 2010 (PDF, 153 kb, 3 pages, September 2010) was enacted to enhance citizen access to Government information and …

Implications of Recent Web Technologies for NARA Web Guidance —This document explores some of the emerging web applications and their impact on records management. In its early days, the web was seen …

Federal Plain Language Guidelines —The Plain Language Action and Information Network (PLAIN) put together these federal guidelines to help implement the Plain Language Act of …

E-Gov Act of 2002 —The E-Government Act of 2002 (Pub.L. 107–347, 116 Stat. 2899, 44 U.S.C. § 101, H.R. 2458/S. 803), is a United States statute …

Freedom of Information Act Memo 2009 —The Freedom of Information Act (FOIA) is the law that gives anyone the right to access information from the federal government. It is often …

Paperwork Reduction Act Fast Track Process —Protect Your Customer’s Privacy Federal agencies must follow various laws and regulations, including the Paperwork Reduction Act (PRA) …

Web Accessibility Guidelines (WCAG) —A single shared standard for web content accessibility, developed in the open to meet the needs of individuals, organizations, and governments internationally

Resources.Data.gov —An online repository of policies, schema standards, tools, best practices, and case studies to provide agencies with resources for federal …

Section508.gov —Guidance for Federal agencies on IT accessibility compliance.