Government Contact Center Council (G3C) Community
Open to anyone with a .gov or .mil email address.
To join, email tim.cossairt@tsa.dhs.gov with Join G3C in the subject and your name, agency, title, telephone number and email in the body.
335 members
Avg. 0.69 emails per week
The Government Contact Center Council (G3C) is an organization of contact center leaders from local, state and federal agencies focusing on delivering exceptional customer/citizen experiences.
Join
Membership is currently free to any federal, local or state agency employee interested in contact centers. To join, send an email to Tim Cossairt with “Join G3C” in subject line and include in the body your name, agency, title, telephone number and email.
Community Managers
The G3C leadership is a volunteer board of the following individuals:
- Tim Cossairt (Transportation Security Administration) - Chairperson
Overview
The G3C is an interagency group of contact center directors, managers and professionals from across federal, state, and local government. Chairperson Tim Cossairt (TSA) leads the executive board creating monthly webinars, conference calls, and networking events. We identify best practices, research, and trend analysis that improve government contact centers.
Who We Are
The membership consists of more than 275-member contact center managers and directors representing over 60 federal, local and state government agencies and sub-agencies.
What We Do
The G3C meets monthly to discuss and share best practices to improve citizens’ contact center experience. Our mission is to identify contact center best practices, provide educational forums, trend improvements, share ideas and be the resource for government contact centers. We discuss everything from technology, performance metrics, team member engagement and training, and channel management, to name a few topics.
Community Conduct
The Communities of Practice are hosted by digital.gov, a service of the Technology Transformation Services (TTS) within the General Services Administration (GSA). GSA is a federal agency subject to the Freedom of Information Act (FOIA) and must comply with requests for records made under FOIA. As a result, all communications made on this Communities of Practice LISTSERV are subject to release under FOIA.
When participating in this CoP, follow Digital.gov Community Guidelines.
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