Lisa Nelson

Being customer-focused means doing the gumshoe work of research and rounds of analysis to find gold by understanding user goals. For the task-based innovation network, Open Opportunities for DigitalGov, that meant developing personas in order to overcome our own biases and learn about the different motivations of our participants. In this article, we’ll talk about

Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital

Imagine open source code, publicly available to share, that jump starts your agency’s mobile development efforts. Pretty neat idea, huh? Well last year it became a reality with the Mobile Code Catalog. This idea was the brainchild of Mike Pulsifer, who, as the Technical Manager for the Division of Enterprise Communications, Office of Public Affairs,

Are you having trouble getting training or professional development opportunities? Federal employees can gain access to a variety of professional development opportunities and work on digital projects across the government through the Open Opportunities program.

Best practices and success stories to help government leverage the power of Twitter

Security, consolidation, cloud services and enterprise portfolio management top the list of critical state CIO priorities in 2014, according to state information technology leaders surveyed by the National Association of State Chief Information Officers (NASCIO). The prioritized rankings of strategies and technologies reflect voting by state CIOs and are

A report by the PEW Research Center, 12 trends for shaping digital news, looks at how the internet and digital devices are changing news consumption habits. While half of all Americans still prefer to get their news from

On June 1st and 2nd, more than 11,000 civic activists, technology experts, and entrepreneurs around the country came together for the National Day of Civic Hacking. Civic activists, technology experts, and entrepreneurs in 83 cities developed software to help others in their own neighborhoods and across the country.

The federal government’s Mobile Code Catalog has company! This month, NASCIO released a new State Mobile Apps Catalog, a collection of over 160 state and territory native mobile apps that users can browse and download for smart phones and tablets. The apps are searchable by state/territory,

The new Healthcare.gov will sort content according to user demand with a new plugin developed for the site. For a content-heavy site like healthcare.gov, this option will allow HHS to serve popular content to readers quickly. In April we told you about Jekyll. The new Healthcare.gov will use this

The National Day of Civic Hacking is bringing together thousands of civic hackers on June 1st and 2nd. But what is a civic hacker, anyway? “Civic hackers” as we think about it for the National Day of Civic Hacking are technologists, civil servants, designers, entrepreneurs, engineers –

Twitter Chat discussing anxiety, stress, and complementary health practices December 18, 2012