The American Citizen Services (ACS) Unit is open to assist American citizens in case of emergency.

If an American citizen has an emergency during working hours (Monday through Friday 08:00 am to 5:00 pm Moscow), please call + (7) (495) 728-5577.  After hours, please call + 7 (495) 728-5000.  Outside of Russia: in case of emergency during working hours, please call + 011 – (7) (495) 728-5577.  After hours, please call +011- 7 (495) 728-5000. These numbers are NOT for visa inquiries. 

The U.S. Embassy in Moscow and U.S. Consulate General in Yekaterinburg are Only Accepting Emergency Passport Requests due to the COVID-19 Pandemic. 

The U.S. Embassy in Moscow and U.S. Consulates General in Yekaterinburg and Vladivostok are suspending routine citizenship services due to the COVID-19 pandemic. The U.S. Embassy in Moscow and U.S. Consulate General in Yekaterinburg will only process emergency passports for immediate return to the United States.  These measures are being taken based on the Department of State’s “Do Not Travel” Global Health Advisory, and the Center for Disease Control’s recommendation to practice “social distancing.”  The safety of U.S. citizens is our top priority.  For more information please see our Passport services page.

In the case of a U.S. Citizen in St. Petersburg, for assistance please contact the U.S. Embassy in Moscow.  In the case of a U.S. Citizen in Vladivostok, for assistance please contact the Consulate General in Yekaterinburg or the U.S. Consular Agency Yuzhno-Sakhalinsk.  In the case of a U.S. Citizen in Yekaterinburg, for assistance please contact the Consulate General in Yekaterinburg.