How to Use PostalEASE
Manage Your Federal Employees Health Benefits (FEHB) Enrollment
The PostalEASE telephone system and web site provide a convenient, confidential, and secure way for U.S. Postal Service employees to newly enroll, change current enrollment, or cancel enrollment in the Federal Employees Health Benefits (FEHB) Program. If you have access to PostalEASE on the Internet (https://liteblue.usps.gov), at an Employee Self-Service Kiosk (available in some facilities), or on the Intranet (from the Blue page), using these may be easier than using the telephone.
Through PostalEASE you may:
- Make a change to your current enrollment during FEHB Open Season (November 14, 2011 - December 13, 2011, 5 p.m. Central Time).
- Make an election as a new employee within 60 days of your date of hire.
- Enter your dependents' information. Please be advised that family member information that is entered in PostalEASE is NOT transmitted to health plans unless there is an enrollment change; specifically, a change from Self Only to Self and Family or from one health plan or option to another.
- To confirm coverage and to add newly eligible children to your Self and Family enrollment you MUST contact your health plan directly.
If you experience a qualifying life event as defined in the Table of Permissible Changes located in the 2013 Guide to Benefits — (1) RI 70-2 for Non-APWU, non-NRLCA career employees and non-PCES, non-law enforcement management career employees; (2) RI 70-2A for career APWU and NRLCA employees; (3) RI 70-2EX for Postal Career Executive Service (PCES) employees, (4) RI 70-2IN for career U.S. Postal Inspectors and Office of the Inspector General employees; or (5) RI 70-2IT for career Information Technology/Accounting Services employees; or (6) RI 70-8PS for noncareer USPS employees, which are located at the link below, and you want to newly enroll, change your enrollment, cancel, or reduce your coverage, you must contact the Human Resources Shared Service Center (HRSSC) for assistance as instructed in the next paragraph.
You may contact the Human Resources Shared Service Center (HRSSC) for assistance if:
- you are deaf or hard of hearing, or
- you cannot use the telephone, Internet, Employee Self Service kiosk or Intranet for a medical reason, or
- you receive a message in PostalEASE directing you to contact the HRSSC when attempting to make a change
Just call the Employee Service Line at 1-877-477-3273. When prompted, select 5 for the HRSSC. Then select Benefits to speak with a representative who will assist you.
To reach the HRSSC using TTY, call 1-866-260-7507. Leave your name and email address or phone number where you can be reached along with a message indicating your call is regarding a PostalEASE related issue.
If you are not making any changes to your current FEHB enrollment, then you do not need to do anything. Further information on the use of PostalEASE is found in the U.S. Postal Service 2012 Guides to Benefits.