Contact Us
We have a number of ways to answer your questions and provide the forms and other information you need to ensure you receive the best possible customer service.
By Email:
You can submit questions or obtain information by emailing us through our Inquiry Routing & Information System. Warning: Email is not a secure method of communication. Please see the Important Information about Email Security notice below.
Mailing Address:
Department of Veterans Affairs
VHA Office of Community Care (10D)
810 Vermont Avenue, NW
Washington, DC 20420
- Billing
- Copayments
- CHAMPVA
- CHAMPVA for the Primary Family Caregiver
- Children of Women Vietnam Veterans
- Foreign Medical Program
- Indian Health Services
- Patient-Centered Community Care
- Spina Bifida Program
- State Homes
- Small Business POC
- Program Integrity
- Webmaster
VA Contacts
Veterans Crisis Line
800-273-8255
Press 1
MyVA311
844-MyVA311
(844-698-2311)
VA Benefits
800-827-1000
VA Health Care
877-222-VETS
(877-222-8387)
Billing
Veterans Choice Program
(Adverse Credit Reporting or Debt Collection Questions)
877-881-7618, Monday–Friday
9 a.m. to 5 p.m., EST
General VA Billing Questions
866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST
Copayments
General VA Copayment Questions
866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST
Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
Phone
800-733-8387, Monday–Friday
8:05 a.m. to 7:30 p.m., EST
Eligibility Fax
(For eligibility applications ONLY.)
303-331-7809
CHAMPVA Mailing Addresses
New Claims Less Than One Year Old
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 469064
Denver CO 80246-9064
Questions, Reconsiderations and Old Claims
(Include reason for the delay in filing.)
VHA Office of Community Care
ATTN: CHAMPVA
PO Box 469063
Denver CO 80246-9063
Eligibility
VHA Office of Community Care
ATTN: CHAMPVA–Eligibility
PO Box 469028
Denver CO 80246-9028
Appeals
VHA Office of Community Care
ATTN: Appeals
PO Box 460948
Denver CO 80246-0948
Self-Service Options for CHAMPVA Providers
Eligibility, Other Health Insurance (OHI)Coverage,
and Claims
855-501-1726
Payment Details
Vendor Inquiry System
https://www.vis.fsc.va.gov/login.aspx
Eligibility/Claims Status Inquiry (Payer ID: VAHAC) AND
Medical Claims/Electronic Remittance Advice
(Payer ID: 84146)
Change Healthcare
(formerly Emdeon, Inc.)
https://www.changehealthcare.com/
888-545-6127
CHAMPVA for the Primary Family Caregiver
Phone
877-733-7927, Monday–Friday
8 a.m. to 7 p.m., EST
Fax
303-398-5193
Mailing Address for Claim Reimbursement
VHA Office of Community Care
ATTN: CHAMPVA
PO BOX 469064
Denver, CO 80246-9064
All Other Written Correspondence
VHA Office of Community Care
ATTN: Caregiver Support Program
PO Box 460637
Denver, CO 80246-0637
Children of Women Vietnam Veterans Health Care Benefits Program (CWVV)
Phone
888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax
303-331-7807
Mailing Address
VHA Office of Community Care
ATTN: CWVV Health Care Benefits Program
PO Box 469065
Denver, CO 80206-9065
Foreign Medical Program (FMP)
Phone
303-331-7590, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax
303-331-7803
Mailing Address
VHA Office of Community Care
ATTN: Foreign Medical Program
PO Box 469061
Denver CO 80246-9061
USA
Indian Health Services/Tribal Health Reimbursement Agreements Program
Indian Health Services/Tribal Health Reimbursement Agreements Program
Patient-Centered Community Care (PC3)
Patient-Centered Community Care (PC3)
Self-Service Options for PC3/Choice Providers
Health Net Federal Services (HNFS)
NOTE: The VA contract with HNFS as a third-party administrator for the PC3/Choice networks ended on September 30, 2018. On October 1, 2018, HNFS opened the new provider service line for VCP and PC3 claims questions related to HNFS-authorized services that is listed here.
Open Monday–Friday, 8 a.m. to 5:30 p.m. EST, excluding certain holidays
Provider Customer Service: 844-728-1914
TriWest Healthcare Alliance—PC3/Choice Contractor
Open Monday–Friday,8 a.m. to 10 p.m. EST, excluding federal holidays
Provider Services Contracting:
866-284-3743
Payment, EOB and Authorization Information
Provider Portal
https://www.vahcps.fsc.va.gov/Login.aspx
NOTE: This is a Financial Services Center website. Any problems with the Provider Portal should be directed to the webmaster via email at vafsceob4u@va.gov.
Payment Details
Customer Engagement Portal (CEP)
https://www.cep.fsc.va.gov/
Medical Claims/Electronic Remittance Advice (ERA)
(Payer ID: 12115)
Dental Claims/ERA
(Payer ID: 12116)
Eligibility/Claims Status Inquiry
(Payer ID: VAFEE or 00231)
Change Healthcare
(formerly Emdeon, Inc.)
https://www.changehealthcare.com/
800-845-6592
Spina Bifida Health Care Benefits Program
Phone
888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax
303-331-7807
Mailing Address
VHA Office of Community Care
ATTN: Spina Bifida Health Care Benefits Program
PO Box 469065
Denver, CO 80246-9065
State Home Per Diem Program
Individual State Home Per Diem Program contacts are located at State Home Per Diem Program Contacts.
Small Business Point of Contact
Phone
303-331-7556, Monday–Friday
7 a.m. to 4:30 p.m., MST
Fax
720-889-2387
Mailing Address
VHA Office of Community Care
ATTN: A&MM
PO Box 469060
Denver, CO 80246-9060
Department of Program Integrity (Fraud, Waste and Abuse)
Fax
303-398-5295
Mailing Address
VHA Office of Community Care
ATTN: Program Integrity
PO Box 461307
Denver, CO 80246
Important Information about Email Security
Be advised that email is not a secure method of communication. Information you send and receive via email over the Internet can be intercepted and read by individuals other than the intended recipient. If you choose to contact us by email, we recommend that you do not include sensitive or personal information in the message. We will not return personal identifiers or medical data via electronic messaging. Instead, we will call or mail such information directly to you. Please include your preferred method for VA's response in your message.
Additional information is available regarding the VA Privacy Policy.
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