Payment Management System
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PMS Help Desk

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Customer Liaison Branch

Accounting and Reports Branch

Information Systems Branch

Office of the Director

PMS Help Desk

1-877-614-5533

ONE-DHHS is the PMS Help Desk providing assistance to all system users. Support is available Monday – Friday from 7 a.m. to 9 p.m. ET (except Federal Holidays).

The ONE-DHHS Help Desk is readily available to:

  • Respond to questions regarding the PMS application
  • Assist users having difficulty navigating through PMS application system menus and processes
  • Reset PMS user passwords

You can submit a ticket online and access more services using the Self-Help Web Portal at http://www.psc.gov/one-dhhs. Benefits include:

  • Access to solutions at your own convenience through Frequently Asked Questions (FAQs)
  • Use of a knowledge database to search for answers to your questions
  • Track status of online service request ticket via the Web Portal

ONE-DHHS Help Desk utilizes a comprehensive trouble ticket software package that facilitates troubleshooting and detecting problem trends.