Manual Actions on Old-Age, Survivors and Disability Insurance Post-entitlement Alerts

Date: 
Monday, March 9, 2020
Management Challenge: 
Minimize Payment Errors and Improve Management of Payment Workloads
Report Number: 
A-07-18-50621
Report Type: 
Audit Report
Office Affiliation: 
The Office of Audit

Our objective was to determine whether Social Security Administration (SSA) processing center (PC) employees correctly processed Old-Age, Survivors and Disability Insurance (OASDI) post-entitlement alerts produced by the Title II Redesign (T2R) system.