About this Order

This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712, regarding two separate flights. Specifically, in one instance, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to remain on the tarmac for more than four hours without providing passengers an opportunity to deplane. In a second instance, the carrier failed to inform passengers on a flight delayed at the gate with the door open for a lengthy period of time of the opportunity to deplane.