About this Order

This consent order concerns violations by Jetstar Airways Pty Limited (Jetstar), an Australian air carrier, of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket exclusion on reimbursement for a class of items contained in lost bags on Jetstar flights to or from the United States. It directs Jetstar to cease and desist from future similar violations of Article 17 and section 41712, and assesses the carrier a compromise civil penalty of $30,000.