About this Order

This consent order concerns inaccurate information provided by United Air Lines, Inc., (United) to consumers regarding its liability limit for lost, damaged, or delayed baggage on flights covered by the Montreal Convention (Convention) in violation of 49 U.S.C. § 41712. The order directs United to cease and desist from future similar violations of section 41712, and assesses the carrier a compromise civil penalty of $20,000.