About this Order

This consent order involves violations by the foreign air carrier Emirates of Articles 17 and 19 of the Montreal Convention1 and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from damage, loss, or delay to baggage checked on Emirates’ flights to or from the United States. It directs Emirates to cease and desist from future violations of Articles 17 and 19 and section 41712, and assesses the carrier a compromise civil penalty of $100,000.