About this Order

This order concerns violations by Compania Panameña de Aviation, S.A., (COPA Airlines) of the requirements of 14 CFR Part 382 (Part 382), the Department’s regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar year 2009. Violations of Part 382 also constitute violations the ACAA. This order directs COPA Airlines to cease and desist from future violations of Part 382 and ACAA, and assesses the carrier a compromise civil penalty of $20,000.