About this Order

This order concerns violations by TAM Linhas Aereas, S.A., (TAM) of the requirements of 14 CFR Part 382 (Part 382), with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar years 2004, 2007, and 2008. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA. This order directs TAM to cease and desist from future violations of this statute and regulatory provision, and assesses the carrier a compromise civil penalty of $5,000.