A. Logging In

• How do I log in?
• I lost my username or password.
• I know my username and password, but I can't log in.
• When I try to log into ECHO, I get the error message “Sorry, unrecognized user name or password.”
• How can I change my password?
• How often must I change my password?
• Can I log into ECHO with my ICIS/Web Application Access/EPA LAN ID?

B. Registration

• How do I register for an account?
• I already have access to ICIS. Should I register for ECHO Government Users?
• I'm an EPA employee. Should I register for ECHO Government Users?

C. Access

• How do I get access to government-only features and data?
• I requested ECHO Government access, but I still can’t access ECHO Gov pages. What do I do?
• I'm an ICIS user.  Do I need to request access to ECHO Gov?
• I'm an EPA employee.  Do I need to request access to ECHO Gov?

A. Logging In

How do I log in?

ECHO login is currently only available to Federal, state, local, and tribal government employees and their contractors. EPA employees log in with their network ID and password. State and other government employees should go to the Registration page and follow the instructions to get an EPA account with membership in the ECHO Government Users community.

EPA plans to add customization options to ECHO, allowing any user to get a user ID and password and save preferences. However, customization options aren't available yet and will be phased in as the functionality of the site grows. 

I lost my username or password.

• If you have an epa.gov email address: Go to Password Self Service or call the EPA Call Center at 866-411-4372 to recover your LAN ID or password.
• If you don't have an epa.gov email address: Go to EPA Web Application Access' login reset page to recover your username and/or password.

I know my username and password, but I can't log in.

If you can't log in to ECHO:

1. Go to EPA Web Application Access, and try to log in with your EPA username and password (Web Application Access account, or LAN account). If you're not able to log in there, then see I lost my username or password.
2. Once you're able to log in at Web Application Access, try again to log in to ECHO with the same username and password.
3. If you still can't log in, then please contact us, and choose the "Login or account problem" category on the contact form.

When I try to log into ECHO, I get the error message “Sorry, unrecognized user name or password.”

If this is your first failed log in attempt, please try to log in once more to confirm that your EPA username or password was not mistyped during the first attempt. Please note that 5 failed attempts will lock your account.

If you still can't log in, your password may have expired.  Please follow the procedure for I can't log in.

How can I change my password?

If you have an epa.gov email address: Go to Password Self Service or contact the EPA call center at 866-411-4372 to change your password.

If you don't have an epa.gov email address: Go to EPA Web Application Access, and try to log in with your Web Application Access username and password. If you're not able to log in there, then follow the link to "Forgot your username or password" on the Web Application Access home page, to recover your username or reset your password.

Once you log into Web Application Access, click the menu link for “User Profile”. At the bottom of User Profile page you will see the change password option. Enter your current password and new password (twice) into the fields provided. Then click Save Profile. Once you have saved your new password you will get an on screen confirmation message. You can now log into ECHO using your new password.

How often must I change my password?

EPA account passwords expire every 90 days. You can reset your password by following the instructions to change your password.

Can I log into ECHO with my ICIS/Web Application Access/EPA LAN ID?

Yes! ECHO, ICIS, Web Application Access, and most other newer EPA applications all use EPA's Web Application Access ID system, so your same EPA username and password will work for all of them. If you have an EPA account ID and are not an EPA employee, you will need to request access to the ECHO Government Users community. EPA employees are automatically granted access to ECHO Gov.

B. Registration

How do I register for an account?

To access government-only content in ECHO, you must have: (1) an EPA Web Application Access or LAN account, with (2) membership in the ECHO Government Users community. Membership in the ECHO Government Users community is only available to U.S. Federal, state, local, and tribal government employees and their contractors, who have a business need for ECHO Government data. Government employees must provide a government email address. Contractors will be contacted to provide information about their government sponsor.

Click on the ECHO Gov Login link at the top left of any page in ECHO, then click on the Register tab. Or, go straight to the Register page. Then follow the instructions that page or list below.

If you're an EPA employee: You should not register for an EPA account. You may already log into ECHO with your EPA LAN ID and password.

If you already have an EPA LAN or Web Application Access account: You don't need to create a new account. Go to My ECHO » Request Access to see if you're already a member of ECHO Government Users, or to request membership. When prompted, log in with your existing LAN or Web Application Access ID and password.

If you don't have an account: You can request an EPA account with membership in the ECHO Government Users community. Fill in these values at the top of the form:

• Under "Select the Community or Application", choose "ECHO Government Users".
• Fill in your information in the remaining fields.
• Submit the form.

You will receive an acknowledgment email within a few minutes. A follow-up email approving or denying your request, or requesting more information, will be sent within about a day.

I already have access to ICIS. Should I register for ECHO Government Users?

No. ICIS users are automatically members of ECHO Government Users, so you can log in to ECHO with your EPA account ID and already have access to government-only data.

I'm an EPA employee. Should I register for ECHO Government Users?

No. EPA employees are automatically members of ECHO Government Users, so you can log in to ECHO with your EPA LAN ID and already have access to government-only data.

C. Access

How do I get access to government-only features and data?

Users must be approved for government access. To request access:

1. Log into ECHO.
2. Click on the link to "My ECHO" at the top right of any page.
3. Click on the "Request Access" tab and follow the instructions there.

You will receive email when your request has been approved. After that, log out of ECHO and then log back in with your EPA account ID and password.

I requested ECHO Government access, but I still can’t access ECHO Gov pages. What do I do?

Users must be approved for government access. You will receive an email when your request is approved. After that, you must log out of ECHO and then log back in with your EPA account ID and password.

I'm an ICIS user.  Do I need to request access to ECHO Gov?

No. If your EPA account is approved for logging into production ICIS, then it automatically grants you access to ECHO Gov too.

I'm an EPA employee.  Do I need to request access to ECHO Gov?

No. EPA employees are automatically granted access to ECHO Gov.