Consumer Protection
Share This Page:
Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices.
Assistance for Customers of National Banks and Federal Savings Associations
The OCC's Customer Assistance Group helps customers resolve issues with national banks and their operating subsidiaries. If you have a question or concern about a national bank, contact your bank directly first.
Visit HelpWithMyBank.gov
Visit HelpWithMyBank.gov to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance.
Contact the Customer Assistance Group
Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST
Phone: (800) 613-6743
TDD Number: (713) 658-0340
TTY: (800) 877-8339 (via a relay service)
For Customers of Credit Unions & State Banks
Credit unions: National Credit Union Administration (NCUA)
State banks: Consumer Financial Protection Bureau State Banking Department, Federal Deposit Insurance Corporation (FDIC), or Board of Governors of the Federal Reserve System
Learn Who Supervises Your Bank
The FDIC's Institution Directory lists the primary supervisors of individual banks.
Consumer Protection Topics
Related News and Issuances
| Date | ID | Title |
|---|---|---|
| 10/14/2020 | NR 2020-135 | OCC Assesses $85 Million Civil Money Penalty Against USAA |
| 09/30/2020 | OCC 2020-84 | Truth in Lending Act: Revised Interagency Examination Procedures |
| 09/01/2020 | NR 2020-116 | Agencies Extend Comment Period on Proposed Revisions to Interagency Questions and Answers Regarding Flood Insurance |