Contact the Alcohol Labeling and Formulation Division (ALFD)

Reasons to Contact ALFD • Application Status • Frequently Mentioned Pages •
By Telephone • Contact Us Online • By Fax • By Mail • Walk-In Hours • Nonbeverage Questions

Hours of operation are 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).

 

Reasons to Contact ALFD

• Labeling questions or help with Certificate of Label Approval/Exemption (COLA) applications
• Formulation questions or help with applications
• COLAs Online or Formulas Online registrations (or see our TTB Online Help Center)
• COLAs Online or Formulas Online password assistance (or see our TTB Online Help Center)

 

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Application Status

To check the status of an application:

• Check the status of my Permit application, simply by logging into my account
• Check the status of my COLAs Online label application
• Check the status of my Formulas Online formula application

To see average application processing times:

• New Permit Applications – Online Processing Times
• Processing Times for Label Applications
• Processing Times for Beverage Alcohol Formulas
• Processing Times for COLAs Online and Formulas Online Registrations

 

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Frequently Mentioned Pages

These pages are often given by our customer service representatives in response to customer questions:

• TTB Online Customer Page
• Alcohol Beverage Formula Approval Home Page
• Importing Bottled Alcohol Beverages Into the United States
• Allowable Changes Sample Label Generator
• Contact the National Revenue Center at TTB
• Electronic Code of Federal Regulations

 

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By Telephone

Customer service representatives are available 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).
You may call us at:

• 202-453-2250, or

• toll free - 866-927-ALFD (2533)

When calling, please select from one of the following menu options:

• Option 1 – Headquarters address, fax number, and hours of operation

• Option 2 - Technical questions and Passwords Resets for:
  • COLAs Online Software
  • Formulas Online Software
  • COLAs Online password resets 
  • Formulas Online password resets 

• Option 3 - Registration for COLAs Online or Formulas Online  

• Option 4 - Distilled Spirits Labeling 

• Option 6 - Wine Labeling

• Option 7 – Formulation

• Beverage formula status 
• Pre-import letter
• Laboratory analysis
• Formula requirements for distilled spirits, malt beverages, and wine products

• Option 8 - Malt Beverage Labeling 

 

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Contact Us Online

• If you prefer to contact ALFD via email, please use our online ALFD Contact form.

 

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By Fax

Our fax number is:

• 202-453-2984

 

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By Mail

If you are sending mail via the United States Postal Service (USPS), including Express Mail, please use the following address:

Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Box 12
Washington DC 20005

If you are sending mail via DHL, UPS, Federal Express or other delivery services (NOT INCLUDING USPS), please use the following address:

Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Suite 400E
Washington, DC 20005

 

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Walk-In Hours

Our walk-in hours are Tuesday through Thursday, from 10 -11 a.m. and 1 -2 p.m. ET, or by appointment.
1310 G Street, NW, Suite 400-E

Washington, DC 20005

 

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Nonbeverage Questions

If you need nonbeverage product assistance, contact us using our online Scientific Services Contact form, or by mail:

Alcohol and Tobacco Tax and Trade Bureau
Nonbeverage Products Laboratory
6000 Ammendale Road
Beltsville, MD 20705-1250

 

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NOTE

For more information about ALFD's mission and responsibilities, see our Alcohol Labeling and Formulation Division page.