Customer Service Pledge

Our customers deserve our best efforts as well as our respect and courtesy.

• On the first call from you, our customer, we will say:
  • What can be done immediately and what will take longer,
  • When it will be done, and
  • Who will handle your request.
• We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
• We have staff available to answer your calls. Visit our Contact Us page for hours and more information.
• We will acknowledge your letters within one week of receipt.
• PBGC Customer Service Plan