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Contacts
Verifying the Identity of your Investigator
DCSA Special Agents and contract Investigators carry credentials identifying them as representatives of DCSA. They will present their credentials upon introduction. Further questions related to an Agent’s/Investigator’s identity or status should be directed to DCSA Physical Security:
1-888-795-5673 Or
RMFSIMSST@nbib.gov
Your calls and emails will be answered between 7 a.m. and 4 p.m. EST, Monday-Friday. At all other times you can leave a message, which will be answered on the next business day.
DCSA uses a number of contractors to help support DCSA's mission, with which you may come into contact. See our list of current contractors on the next tab, which may help you feel more comfortable interacting with them.
How Investigators May Interact with You
Investigators doing personnel security or suitability background investigations are authorized to call, email and text you in order to facilitate interviews or gather additional pieces of information after the initial interview. Additionally, investigators are authorized to conduct telephonic interviews in accordance with DCSA policy. We are aware that verifying the authenticity of an email or online scheduling tool can be alarming, so please check out our email and online tool verification page to help you feel more comfortable with this process. Again, if you are concerned about the identity of the person contacting you, please contact DCSA’s Investigator Verification Hotline at 1-888-795-5673 or RMFSIMSST@nbib.gov
Verify the Authenticity of an Email Request for an Interview or Information
DCSA uses a number of contractors to help support DCSA's mission. As of November 2018, listed below are the contractors that you many come into contact with in the process of an employment background investigation. Please also note that these contractors may subcontract, however, those subcontractors are supposed to also identify themselves with the main contractor that has the contracting relationship with DCSA. A number of these contractors use email and online scheduling tools to help facilitate the investigations process.
If you are still unsure of the individual contacting you on behalf of DCSA, please contact the Investigator Verification/Complaint Hotline at 1-888-795-5673 or RMFSIMSST@nbib.gov to verify the identity of our field staff.
Concerns about DCSA Investigators
If you have a concern or want to report an issue with a Special Agent or Investigator that contacted you about your or someone else's investigation, you may report that complaint to the DCSA Office of Inspector General Hotline at:
1-855-865-1508 Or
dcsa.ig@mail.mil