Sharing Quality ServicesDownload the latest Action Plan and Progress Update
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Goal Leader:
Emily Murphy
Administrator, General Services Administration
Goal Leader:
Maria Roat
Deputy Federal Chief Information Officer, Office of Management and Budget
Download the latest Action Plan and Progress Update
❝Shared services will create efficiencies in government and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies ❞
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To create a mission-driven government with modern technology and services that enable the workforce to better serve the American taxpayer.
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- Outdated processes and technology, coupled with a culture of compliance, have created an inflexible mission-support environment.
- Common mission support services, such as processing hiring transactions, managing finances, closing contracts, and processing payroll more than $25B annually.
- Rather than economizing by sharing across the Federal government, we duplicate contracts, people, and technology across hundreds of locations. Thirty eight percent of Federal leaders report low satisfaction with mission support.
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Improve the efficiency and effectiveness of the Federal government’s mission support services in the short and long term, leading to improved performance, customer experience, and operational costs.
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View the KPIs for this CAP Goal on our new KPI page! Our new page hosts enhanced visualizations and interactive dashboards that allow you to view key data sets in new and innovative ways.
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June 29, 2020
The U.S. Department of the Treasury and General Services Administration (GSA) are formally designated as Quality Service Management Organizations (QSMO)
The Office of Management and Budget (OMB) has announced Treasury will serve as the QSMO for Core Financial Management services. GSA will be the QSMO for Civilian HR Transaction Services, specifically Compensation Management, Work Schedule and Leave Management services.
April 27, 2020
Administration Announces DHS CISA as the designated QSMO for Cybersecurity Services
The Office of Management and Budget (OMB) has designated the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) as the Quality Service Management Office for Cybersecurity Services, specifically Security Operations Center standardization, Vulnerability Management standardization, and DNS Resolver service.
September 23, 2020
Acting DDM Michael Rigas Shares Thoughts on Next PMA at ACT-IAC
Michael Rigas, Acting Deputy Director of Management at the Office of Management and Budget recently spoke at the Shared Services Summit on the future vision of the President's Management Agenda (PMA). Read his full remarks below.
September 17, 2020
September 2020 Updates Show Progress on Cross-Agency and Agency Priority Goals
