Support Centers

Public Search Facility

Local
571-272-3275
Fax
571-273-0021
Located in Alexandria, VA provides the public access to patent and trademark information in a variety of formats. Trained staff are available to assist public users

Inventors Assistance Center

Toll-Free
800-786-9199
Local
571-272-1000
TTY/TDD
800-877-8339
The Inventors Assistance Center provides patent information and services to the public. It is staffed by former Supervisory Patent Examiners and Primary Examiners who answer general questions concerning patent examining policy and procedure.

Trademark Assistance Center

The Trademark Assistance Center (TAC) is the main support center for all customers, from first-time filers to legal professionals and experienced trademark applicants. Although TAC may not give legal advice, it can answer general questions about the trademark process and our Trademark Electronic Application System (TEAS) forms. TAC is available for telephone and email inquiries Monday–Friday, 8:30 a.m. to 8 p.m. ET (except federal holidays). 1-800-786-9199 (press 1)

Patent Electronic Business Center

The Patent Electronic Business Center (EBC) assists customers with filing their electronic patent application submissions via the Electronic Filing System (EFS-Web) and with the review of patent applications in Public and Private PAIR. The EBC offers support with electronic filing, eOffice Action,
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