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Whether you have questions about the CFPB or about a consumer financial product or service, or you want to submit a complaint, start here. We’ll point you in the right direction.

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We are still handling complaints, but due to the nationwide impacts of the coronavirus (COVID-19), it may take us longer than usual to answer your call.

(855) 411-2372

TTY/TTD: (855) 729-2372

8 a.m. to 8 p.m. ET, Monday through Friday.
More than 180 languages available.

Submit a complaint

Having a problem with a financial product or service? We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems.

Tell us about your issue—we’ll forward it to the company and work to get you a response, generally within 15 days.

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About the Bureau

Fax

(202) 435-7330

Phone

(202) 435-9336

Mailing address

ATTN: Office of Civil Rights
1700 G Street, NW
Washington, D.C. 20552

Mail

Office of Innovation - Consumer Financial Protection Bureau
1700 G Street NW
Washington, D.C. 20552

Phone

(202) 435-7058

Phone

(800) 321-6742

Advisory committees

Financial education

Inquiries

Submit a Freedom of Information Act request, including all the required information, or inquire about our FOIA request process. Please note: The FOIA team currently has no access to U.S. mail, overnight mail services, or fax.

FOIA Manager

Danielle Duvall Adams

Phone

(855) 444-3642
855444FOIA

Mail

CFPB, Attn: Chief FOIA Officer
1700 G Street NW
Washington, D.C. 20552

Phone

(202) 435-7170

Public engagement and government affairs

Supervision and regulations

Phone

(833) 759-2982

Phone

(202) 435-9316