Contact OPM Retirement Services
Find out how to contact us for support. OPM Retirement Services processes benefits for federal retirees, manages accounts for retirees, survivors, and qualified former spouses, and sends monthly annuity payments to beneficiaries.
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Before you contact us, check out these popular help topics to see if you can get an answer to your question.
Popular articles
Find popular articles, like information about retirement claim numbers, how to report a missing payment, how to report a death, and more.
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Manage your account online
Sign in to your online account to get your annuity payment statements to verify your income, update your mailing address or contact information, start or change direct deposit, and more.
Go to OPM Retirement Services Online
FAQ topics
Browse FAQ topics, like cost-of-living (COLA) adjustments, health care and life insurance coverage, understanding annuity payments and taxes, and more.
How to contact us
You can contact OPM Retirement Services by using our online help form, by phone or mail, or by visiting us in person in Washington, D.C.
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
Temporarily Closed
Due to the COVID-19 public health crisis and for the safety of our customers, we have temporarily closed our walk-in customer support center. Please contact us a different way for support.
You can meet with one of our Customer Service Specialists in person. We serve walk-ins on a first come, first served basis—no appointment necessary.
Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions
Hours: Monday thru Thursday, 8:00 a.m. to
4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.